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  • alicia charles

    Customer Service

    ALICIA A. CHARLES
    8002 RHOBELL ST
    HOUSTON TX 77078
    832-484-2377

    Qualifications Summary
    Highly personable Customer Service Professional with over two years of experience in inbound and outbound calls. I also have call-center experience within the energy, public safety service and bank of America sales. I am a very hard worker, fast learner and a team player.
    • Talent for identifying customer needs
    • Expertise in resolving escalated customer service issues.
    • Secured numerous company achievement awards for delivery of exceptional customer service.
    • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint¯* , Microsoft Access, and Microsoft Outlook¯* ).
    Job Experience

    CCCI/Bank of America- Houston, Texas
    Call Center/Customer Service Sales (08/2006 to 02/2008)

    Serve as Customer Service Sales Representative for Bank of America where we made outbound calls to customers for them to get a line of credit with the Bank. .
    I was top sales representative the first month I was employed. We had sales contests for the week. We also have daily quotas for our sales.
    • Received outstanding positive comments from my supervisor for an outstanding job.
    • Achieved perfect score on all phone monitors throughout tenure.
    Talent Tree Temporary Service / Reliant Energy Call Center
    Customer Service Representative 02/2006 to 08/2006

    As Customer Service representative handled Inbound and outbound calls for Reliant Energy old customers and new customers regarding them returning back to the company
    Letting them know of the new lower rates that was being offered as for as new plans they can choose from. So we could get them back full time customers.

    Public Safety Service / Call Center 01/05 to 02/06
    Customer Service Representative 01/2005 to 02/2006

    Served as Customer Service Representative for the Houston Police Patrol. Collecting donations for the police department. This was an outbound call center where we contacted customers from the past that have donated to us before and new customers.

    Education and Training
    High School Diploma * Marque Learning CENTER 11/2005


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