Chad Yetso

Chad S. Yetso

11422 Barrow Downs cyet55@hotmail.com
Columbia, MD 21044 410-707-9980

Professional Profile
Results-driven professional with 11 years of Management and Customer Service experience. Focused on process improvement with an emphasis on achieving corporate goals and employee development. Excellent oral and written communication skills. Decisive leader who recognizes the importance of group cohesiveness and concomitant goal achievement as well as a proven track record of meeting company* ‚-s goals.

Key Strengths

• ‚¯-* Sales Team Leadership: 11+ years consistent results in recruiting, interviewing, training, developing, motivating, and mentoring sales teams and individuals to top performance corporate goals
• ‚¯-* Negotiations: Highly effective negotiator 10+ years Collections Industry success entailing thorough grasp of sales process and extensive debt negotiation strategies including legal and process serving procedures
• ‚¯-* Operations and Employee Supervision: managed daily operations for 110+ employee and $2.5 million staffing contract requiring payroll for 12,700 employee hours monthly, all new employee training and e-verify processes, as well as point-of-contact liaison for 20 management leaders
• ‚¯-* Call Center Operations: experienced manager able to operate several call campaign systems as well as analyze optimal call volume activity and effective customer cue waiting times

*Areas of Expertise

Management

• ‚¯-* Directed Sub-Prime Collection department with a $1.8 million skiptracing and repossession budget achieving 1.8% delinquency rate as well as limited yearly charged-off debt loss to under $1,000,000
• ‚¯-* Managed $2.5 million Staffing Contract for On-site Light Industrial Client entailing the daily operations of 110+ employees who worked 1st, 2nd, and 3rd shift hours
• ‚¯-* Launched the start-up of the Debt Negotiations department for a ground level start-up company successfully hiring and training employees as well implemented departmental work-flow processes leading to over $7.5 total debt settled during my tenure
• ‚¯-* Created new monthly incentive policy adopted by senior management leading to the increase of $812,000 in the first fiscal quarter alone

Administrative and Human Resources

• ‚¯-* Facilitated hiring and termination processes with Human Resource departments ranging from start-up organization to Fortune 500 companies
• ‚¯-* Recruited and interviewed employees in coordination with Human Resource departments for over 10 years as well as extensive experience with termination procedures and FMLA guidelines
• ‚¯-* Authorized budgetary expenditures as high as $150,000 per month for employees requests ranging from general operating expenses to extensive collection/legal expenses for asset recovery
• ‚¯-* One of 3 Managers who developed original documents for bridging and linking the Negotiations Department, Customer Service, and Legal Department for ground level start- up company

Sales and Business Development

• ‚¯-* Extensively trained in all levels of staffing sales and business development ranging from temp-to-perm, commission-based headhunting, as well as team-linked performance incentive system
• ‚¯-* Accelerated client account growth for Vending company with final results of 70+ clients
• ‚¯-* Increased new client accounts by 31% for Vending company with final average per client being $3,000
• ‚¯-* Boosted new work orders by 24% while serving as On-site Director of Staffing for light industrial client

Training

• ‚¯- Developed account manager training manuals and procedures for over six years with emphasis on customer service requirements, collection techniques/procedures, and detailed adherence to workflow processes facilitating increased communication between all company departments
• ‚¯- Controlled 90% of all recruiting, enrollment, and safety training procedures for 110+ new and existing employees as Onsite Director of Staffing Operations

Professional Experience

Staffing Sales Advisor, Kaplan Higher Learning 2010-2012

Account Executive, ID Vending 2008-2010
On-site Director of Staffing and Manager Relations, Adecco Staffing 2007-2008

Staffing Sales Manager, Robert Half International 2007-2007

Department Manager for Sub-Prime Auto Collections, Regional Acceptance Corporation 2005-2007

Department Manager for Credit Negotiations, Debt Shield 2004-2005

Bank of America (Formally MBNA America), Hunt Valley, MD 1999-2004
Unit/Credit Collections Supervisor 2001-2004
Credit Charge-off Account Manager/Collection Agent 1999-2001

Previous Experience includes:
Call Center Management--Major Account Directorship--Credit and Legal Collection--Extensive Negotiation Experience--Recruiting, Hiring, and Training Employee--Business-to-Business Staffing Sales

Business Software Applications/Skills:
Excel, PowerPoint, Office, Regression Analysis, Business Data Models, Stat Tools, Risk Optimizer, Decision Trees, Sensitivity Analysis, Spreadsheet Modeling, Qualitative Statistics, SPSS software, Hypothesis Testing

/Recent graduate courses of study:
Research Methods, Organizational Change, Basic and Managerial Accounting, Strategic Management, Data Mining, Institutional Asset Management, , Predictive Data Modeling, Supply Chain Management/Logistics

/Education

BS Towson University 1998
MBA University of MD-Smith School of Business exp. Grad 2013


Strong References-Gladly Provided