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Crystal Aceituno
Crystal Aceituno's Administrative/Clerical Position Seeking Resume
3390 S. Douglas Rd., Apt. 304 Miramar, FL 33025 * (786) 488-7824 * Crispy.305@Gmail.com
Crystal Aceituno
Objective
Acquiring an administrative (clerical) position that continuously provides support and development for a corporation to sustain exceptional customer satisfaction within a challenging environment that facilitates an overall success of the business.
Experience
March 2009 - Present Flextronics Miami, FL
Mentor Technician
February 2008 - March 2009 Flextronics Miami, FL
Customer Service Technician
Retail Consultant
Customer Service Representative
Customer Service Representative
August 2002 - May 2006 Miramar High School Miramar, FL
References are available upon request.
Crystal Aceituno
Objective
Acquiring an administrative (clerical) position that continuously provides support and development for a corporation to sustain exceptional customer satisfaction within a challenging environment that facilitates an overall success of the business.
Experience
March 2009 - Present Flextronics Miami, FL
Mentor Technician
- Train newly hired employees on how to utilize AT&T Mobility Systems, troubleshoot technical device issues, perform exchanges on defective devices and educate customers on preventive device solutions.
- Complete monthly record retention and update the facility's metric scores/ratings weekly.
- Research and resolve inventory discrepancies with the use of Microsoft Office Software, perform daily cash management, prepare daily shipments for FedEx/UPS, and complete performance ratings on the customer service representatives of the office.
February 2008 - March 2009 Flextronics Miami, FL
Customer Service Technician
- Review technical problems and procedures of service and recommended solutions.
- Troubleshoot handsets to determine if the device is defective and provide exchanges if necessary.
- Educate customers on tips that will better communication skills and device features.
Retail Consultant
- Log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders.
- Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers as well.
- Ensure quality customer service to customers by providing packaging services, as well as offering information about company products and services.
Customer Service Representative
- Assist customers in selecting merchandise to fit their occasion and ring up the items that they have to purchase.
- Support with training for new hire employees to provide outstanding customer service skills.
- Restock the sales floor with inventory and file documents and the end of the closing shifts.
Customer Service Representative
- Ensure customer concerns and needs are met, and assist in the achievement of store and department customer care, sales goals and objectives.
- Provide fast and accurate processing of customer related transactions including, financing, returns, exchanges, and service requests.
- Review all transactions, file documents and organize work stations at the end of closing shifts.
August 2002 - May 2006 Miramar High School Miramar, FL
- High School Diploma
References are available upon request.