Laith Obaid

IT Support

Objective

IT Support Engineer

OBAID, LAITH
602-348-1280
Eng_Laith@Hotmail.com

Employment History

Self-Emplyed

IT Support Engineer

Phoenix

July 2009 - Present

Key Responsibilities: LAN Installation & Maintanance; Setup Printers/Copiers/Scanners; Building and Evaluating Call Center Environments; Training for (IT Help Desk) Environments; Building & Maintenance Desktops and Laptops.

CNS (Computer Network Systems) Corporation

IT Services company

IT Service Desk Engineer / Team Leader

Dubai

March 2007 - July 2009

Key Responsibilities: Provide Zero and 1st Level Troubleshooting for IT Problems; Using 'HP Open View software to record and track the problems; Professional Communication Skills with a high level of call control and soft skills; Documentations & Reporting; Remote Problem Solving using DameWare, SMS Client & Remote Desktop Connection Applications; Experience in Building and Evaluating Call Center Environments; Writing Training Material for (IT Service Desk) Environment.

GRD (Gulf Regional Division) Corporation

US Government Company that was responsible for projects in IRAQ / Middle East

IT Support Engineer

IRAQ / Middle East

September 2006 - January 2007

Key Responsibilities: Managing Network Servers, Desktops & Laptops Building, Setup Printers / Copiers / Scanners , VSAT System Maintenance and Troubleshooting, LAN Installation & Expanding, Reporting to managerial and corporate staff, Answers, evaluates, and prioritizes incoming requests for assistance, Manage hardware and software assets; Ordering the needed Office & IT assets.

Bechtel National Inc.

Large scale construction company

IT Engineer / Site IT Lead

IRAQ / GREEN ZONE

January 2004 - August 2006

Key Responsibilities: HP Servers Building, Upgrading Servers & Maintanance ; Active Directory; Building & Maintenance Desktops and Laptops; Setup Printers, Plotters, Xerox Work Centers & Kyocera Work Centers; Installation and troubleshooting of CAT 5, CAT5E, CAT6 Cables; Programming and Installation of CISCO Wireless Bridge 1400 Series; RBGAN Installation and 1.2/2.8 meter dish installation; VSAT systems setting including cabling configure ComTech modems & configuring dish trackers; Programming the Motorola Radios CP140 & CP180; Implementing and manageing the servers daily data back up using VERITAS Backup Exec 9.1; Using PGP & GDISK32 for Wiping Hard Drives; Help Desk Support; Been trained for opening new sites & closing down sites; Analog & Digital PBX administration; Programming VOIP (Voice over IP Phones)

COMPUTER EXPERIENCE

COMPUTER EXPERIENCE

OPERATING SYSTEMS
Operating System: Windows Plattforms Only
Client: Win 98, Me, XP, 2000 Profesional, Vista, Windows 7
Server: NT, 2000 Server & 2003

HARDWARE
Servers: HP Servers Desktops: Dell and HP
Laptops: Dell, HP, Toshiba and IBM
VSAT Systems: COMTECH Modems
Work Centers: Xerox and Keyocera
Printers: Canon and HP
Scanners: All types
Others: SAT Phones and PBXs (Avaya and 3COM)

SOFTWARE
Tickiting System: HP Open View
Ms Office - Word, Access, Excel, Project, Power Point & Front Page
Reports Applications: Crystal Reports
Remote Access Tools: dameware, pc anywhere, remote desktop connection
Network Tools and Commands: telnet, pingpath, ipconfig, tracert, etc*
Programming languages: API Programming, Visual C++ 6 , 8088 Assembly language, C Language, Q-Bssic Language
Database: SQL Server 2003 , Oracle and Ms Access
Video Editing Application: Adobe Primier Sound Editing Applications: Sound Forge Graphics: Corel Draw

REFERENCES

FIRST REFERENCE
Brad Bartlett
rareerr@hotmail.com
Phone 865-220-2833
Cell 865-604-1291

SECOND REFERENCE
Dow, Kevin
kdow@bechtel.com
Work 415-768-3589
Cell 415-309-5426

THIRD REFERENCE
Cowley, Peter
pjcowley@bechtel.com
Work 865-220-2525
CELL 415-994-7219

AVAILABILITY

Available to start after two week from the interview