Alyssa Adams

Alyssa 'Lisa Adam
(623)680-9380 MarieMarch20@yahoo.com
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Objective: Obtain a position where I can effectively utilize my multi tasking ability, customer service expertise, and effective communication skills

Education:
Licensed in Property & Casualty Insurance
Arizona, California, New York, Utah, Ohio, Nevada, Wyoming, Montana
Phoenix, AZ, April 2008-May 2010

Arizona State University-West
Glendale, AZ, 2005-2006
1 year college- Dean's List

Westview High School
Avondale, AZ, 2005
Diploma GPA: 3.7

Experience:
October 2008 " Current: AAA Member Service Center, Glendale AZ
Insurance Generalist/ Direct Sales Agent
(Contractor with Spherion for AAA Member Service Center October 08-February 09)

• Customer service
• Account management
• Answer Multi-line phones
• Handle billing inquiries and receive payments

Promoted to Insurance Direct Sales Agent

• Insurance Sales/cross sell/ up sell
• Prepare insurance applications
• Achieve monthly sales goals

July 2007 " October 2008: Helmer Risk Management, Phoenix AZ
Marketing Assistant/ Receptionist/Customer Service Rep

• Answered multi-line phone
• Greeted customers and vendors
• Ordered office supplies
• Arranged marketing distribution

Promoted to Insurance Service Representative

• Prepared applications for new insurance business and prospects
• Handled billing inquiries

August 2006 " July 2007: Trinity Lutheran Church and School, Litchfield, AZ
Childcare Provider/ Assistant Teacher

• Prepared classroom
• Assisted in lessons for children 2-5 years old
• Acting Teacher

Related Qualifications:

• Goal oriented
• Data entry, 50+ wpm, 10 key
• Excellent telephone etiquette and proficient in the use of multi-line telephones
• Proficient in Microsoft Word, PowerPoint, Excel, Outlook, and able to use Mail Machines
• Experience working with confidental information