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Mark Imhoff
Very Technical and Experienced Senior Manager/Executive
SUMMARY OF QUALIFICATIONS
- 15 years experience in capital equipment support for wafer manufacturing companies
- More than 13 years Service Management experience, both field and factory
- Highly effective in directing multiple projects across large, diverse groups
- Well versed in finance - P/L, cost center management, forecasts, margins, service marketing programs
- Extensive knowledge of electro-mechanical, semiconductor equipment
- Excellent written and verbal communication skills
- Extremely mechanical and analytical mind mixed with true 'common sense' and professionalism.
PROFESSIONAL EXPERIENCE
Aug 2005 - Present Innovative Technology Partnerships LLC Phoenix, AZ
VP, Engineering & Manufacturing
Responsible for the startup and growth of a brand new business segment (Semiconductor) within ITP (Innovative Technology Partnerships). The position includes Service, Spares, Marketing, Technical Support, Manufacturing, and Engineering. Within the first two years I took the business segment from an idea to having more than six different products that ITP provided to capital equipment companies and chip manufactures. In this business development we generate all policies, procedures, marketing material, pricing, technology, and systems to manage the growth. Work closely with our customer on first article testing all the way through to certification of our products.
April 2004 - May 2005 Novellus Systems, Inc. Dallas, TX
Director of Service, TI Global Account
Provide leadership and management for a strategic account team supporting a global semiconductor manufacturer. The account consists of >45 individuals within the service group, including Regional Managers, Site Supervisors, and Program Managers. Within the account, introduced fundamentals, discipline, career development focus, and managing through true, achievable Goals & Objectives. Reduced cost by closing many open-ended commitments such as free support and spare parts for non-warranty tools. Identified and addressed key problem areas affecting business such as carrying an unnecessary local spares depot, lack of critical spares list acknowledged by the customer, inaccurate warranty reserves and warranty reporting practices, and overall financial understanding.
June 2001 - April 2004 Novellus Systems, Inc. Chandler, AZ
Director, Global Product Support
The initial priority (Speedfam-IPEC at the time) was to bring consistency and leadership to the group. Within 6 months of taking this position, responsibilities expanded to include management of the Technical Training Department. During the first 12 months, both groups required extensive downsizing and realignment. Reorganizing to align skills/experience to the appropriate positions and focused on key objectives to support the Field Service organization. Primary objectives of the combined departments were customer satisfaction, expense control, and generation of revenue.
June 2000 - June 2001 Speedfam-IPEC Chandler, AZ
Global Account Service Manager, Intel Account
Responsible for the service management of Speedfam-IPECs largest account, with an install base of over 300 CMP tools throughout the virtual factory. The tasks included financial accountability, warranty management, Install/Qual, management of personnel, equipment performance, and world wide training including non-equipment training such as SAP, and setting up support groups relating to the account. Attended and presented at quarterly SSP reviews (Supplier Support Program) on the performance of Speedfam-IPECs equipment and service personnel.
Aug 1997 - Jun 2000 IPEC Leixlip, Ireland
Site Manager (Intel F10/F14 & IFO)
Responsibilities of this assignment changed over time. In the early stages, during the startup of F14, the position required a technical expert and Shift 1 Engineer to get the tools installed and to train the local service personnel. As the positions progressed, the assignment became a true Service Management position for Speedfam-IPECs on-site service contract. This included personnel performance and career development, equipment performance, staffing and training, and local support structure.
EDUCATION
Nov 1995 ITT Technical Institute Portland, OR
B.Sc. Automated Manufacturing, Robotics. (Graduated with Honors)
Major Fields: Industrial Management, Process Control, Engineering Calculus and Failure Analysis, Val-II Robot Controller, Puma 500 Robot, Hydraulic and Pneumatic Systems.
Jun 1994 Heald Institute of Technology Sacramento, CA
A.A., Digital Electronics, Computer Science.
Major Fields: Solid State and Digital Electronics, Data Communication, Computer Software including: Basic, C++, Assembly Language, UNIX, and Novell NetWare. C++, Assembly Language, UNIX, and Novell
- 15 years experience in capital equipment support for wafer manufacturing companies
- More than 13 years Service Management experience, both field and factory
- Highly effective in directing multiple projects across large, diverse groups
- Well versed in finance - P/L, cost center management, forecasts, margins, service marketing programs
- Extensive knowledge of electro-mechanical, semiconductor equipment
- Excellent written and verbal communication skills
- Extremely mechanical and analytical mind mixed with true 'common sense' and professionalism.
PROFESSIONAL EXPERIENCE
Aug 2005 - Present Innovative Technology Partnerships LLC Phoenix, AZ
VP, Engineering & Manufacturing
Responsible for the startup and growth of a brand new business segment (Semiconductor) within ITP (Innovative Technology Partnerships). The position includes Service, Spares, Marketing, Technical Support, Manufacturing, and Engineering. Within the first two years I took the business segment from an idea to having more than six different products that ITP provided to capital equipment companies and chip manufactures. In this business development we generate all policies, procedures, marketing material, pricing, technology, and systems to manage the growth. Work closely with our customer on first article testing all the way through to certification of our products.
April 2004 - May 2005 Novellus Systems, Inc. Dallas, TX
Director of Service, TI Global Account
Provide leadership and management for a strategic account team supporting a global semiconductor manufacturer. The account consists of >45 individuals within the service group, including Regional Managers, Site Supervisors, and Program Managers. Within the account, introduced fundamentals, discipline, career development focus, and managing through true, achievable Goals & Objectives. Reduced cost by closing many open-ended commitments such as free support and spare parts for non-warranty tools. Identified and addressed key problem areas affecting business such as carrying an unnecessary local spares depot, lack of critical spares list acknowledged by the customer, inaccurate warranty reserves and warranty reporting practices, and overall financial understanding.
June 2001 - April 2004 Novellus Systems, Inc. Chandler, AZ
Director, Global Product Support
The initial priority (Speedfam-IPEC at the time) was to bring consistency and leadership to the group. Within 6 months of taking this position, responsibilities expanded to include management of the Technical Training Department. During the first 12 months, both groups required extensive downsizing and realignment. Reorganizing to align skills/experience to the appropriate positions and focused on key objectives to support the Field Service organization. Primary objectives of the combined departments were customer satisfaction, expense control, and generation of revenue.
June 2000 - June 2001 Speedfam-IPEC Chandler, AZ
Global Account Service Manager, Intel Account
Responsible for the service management of Speedfam-IPECs largest account, with an install base of over 300 CMP tools throughout the virtual factory. The tasks included financial accountability, warranty management, Install/Qual, management of personnel, equipment performance, and world wide training including non-equipment training such as SAP, and setting up support groups relating to the account. Attended and presented at quarterly SSP reviews (Supplier Support Program) on the performance of Speedfam-IPECs equipment and service personnel.
Aug 1997 - Jun 2000 IPEC Leixlip, Ireland
Site Manager (Intel F10/F14 & IFO)
Responsibilities of this assignment changed over time. In the early stages, during the startup of F14, the position required a technical expert and Shift 1 Engineer to get the tools installed and to train the local service personnel. As the positions progressed, the assignment became a true Service Management position for Speedfam-IPECs on-site service contract. This included personnel performance and career development, equipment performance, staffing and training, and local support structure.
EDUCATION
Nov 1995 ITT Technical Institute Portland, OR
B.Sc. Automated Manufacturing, Robotics. (Graduated with Honors)
Major Fields: Industrial Management, Process Control, Engineering Calculus and Failure Analysis, Val-II Robot Controller, Puma 500 Robot, Hydraulic and Pneumatic Systems.
Jun 1994 Heald Institute of Technology Sacramento, CA
A.A., Digital Electronics, Computer Science.
Major Fields: Solid State and Digital Electronics, Data Communication, Computer Software including: Basic, C++, Assembly Language, UNIX, and Novell NetWare. C++, Assembly Language, UNIX, and Novell