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  • Rhonda Roberson

    Detail Oriented Healthcare Leader and Manager

    Rhonda Nicole Roberson
    708 Ringold El Paso, Texas 79912
    (915) 269-1304
    scorptober31@yahoo.com



    Results Oriented Professional with a wide variety of Administrative experience in Legal, Governmental and Health Care settings. A proven track record working with Chief of Counsel and Paralegals in order to complete and proof documents including: contracts, briefs, policies, pleadings, litigations, budgetary suspenses, and travel. Has successfully managed and lead 20-50 agents.

    Education

    Masters of Science, Healthcare Management and Leadership
    Park University: December, 2011
    Membership: American Society for Public Administration

    Bachelors of Science, Healthcare Management
    Park University: May, 2010
    Deans List

    El Paso Community College: August, 2004
    Phlebotomy
    Overall GPA: 4.0

    Emerald Nursing School: March, 2004
    Certified Nursing Assistant
    Overall GPA: 4.0

    International Business College: January, 2004
    Medical Office Administration
    GPA: 3.89
    Membership: National Honor & Medical Society

    El Paso Community College: May, 2001
    Core Classes
    GPA: 1.92

    Key Accomplishments
    Successfully gathered and researched data electronically for compilation and review by Chief of Counsel and Paralegals. Applied judgment regarding confidentiality of communications Research: Successfully researched specific legal and factual information

    Ethics
    Reconciling employee training listings
    Reconciling accession reports
    Updating Ethics spreadsheet and information v. USDA provided information
    Establishing and distributing Ethic training certificates.
    Reporting analysis findings of employee training completion v. accession
    Transmittal of reports and updated database information to Chief of Ethics
    Assisting with design of Annual Ethics Training plan

    Rhonda Nicole Roberson
    Page 2


    Files
    Established, maintained, processed and oversaw files according to IBWC policies and directives.

    Outreach
    Researched and evaluated vendors based on budgetary allotment for two major Community events.
    Provided assistance and support to special need students
    Successfully assisted students with assignments, feeding, grooming, and transportation
    Assisted with assessment of student progress through observation of performance and recording data
    Assisted teachers with the special education of their students (EPISD Substitute Teacher 2007-2008)

    Management
    Generated and analyzed customer accounts
    Analyzed proprietary information for security
    Recommended options for cost efficiency and client satisfaction
    Provided documentation of customer grievances and resolutions
    Evaluated and documented agent performance
    Evaluated and documented customer surveys
    Compiled reports of agent and customer analysis findings and presented to client and supervisor

    Healthcare
    Provided patient care
    Performed bladder scans
    Monitored blood pressure and vital signs
    Assisted patients with personal hygiene and transportation needs
    Provided personal companionship
    Administered medication


    Work History

    Federal Government
    Dept. of State/The International Boundary and Water Commission (2008-2011)
    El Paso, TX

    Managerial/Sales
    WEST (2005-2007) (2001-2003) SBC (2004-2005)
    El Paso, TX El Paso, TX

    Healthcare
    Nursefinders (2003-2005) Home Instead Senior Care (1999-2001)
    El Paso, TX El Paso, TX

    Skills

    Windows 98/00/XP/Vista, MS Office XP/2003, Adobe Acrobat, MS Word, MS Excel, Access Corel WordPerfect, MediSoft, MS PowerPoint, Telegence, Siebel, WebOps, Typing: 51 wpm, IE, Firefox, Peripheral devices

    Willing to Relocate: Yes

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