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Richard Valek
Completing a Bachelor of Science in Criminal Justice. Have several years of customer service and cli
EDUCATION:
Westwood College Chicago, IL January 2008
Bachelor of Science in Criminal Justice
Devry University Chicago, IL January 2010
Bachelor of Science in Criminal Justice (Anticipated April 2012)
EXPERIENCE:
Brad's Heating and Cooling Inc. McHenry, IL 10-10 to current
Service Technician Assistant & General Office
Working in the field I help set up all required tools and equipment to work on roof top furnaces and air conditioners. I also assistant in residential furnace maintenance and commercial refrigeration. I do general office filing , keep track of price lists and do parts pick ups.
Spherion Inc. Lincolnshire, IL 9-08 to 6-09
Enrollment Specialist for Hewitt & Associates
Worked in an inbound call center receiving calling participant to enroll in 2009 calendar year benefits. I also took calls regarding 401k questions, loans, rollovers, and withdrawals. I also processed 401k transactions. I started work tickets for participants when needed data was not in the system or was in the system incorrectly. I followed up on work tickets to make sure they were completed or if additional information was needed. I would also follow up with participants to let the know the out come of the work ticket.
Chase Staffing, Inc. Buffalo Grove, IL 3-08 to 6-08
Enrollment Specialist for Matria Healthcare
Worked in an outbound call center calling clients to administer additional benefits from their insurance companies and on behalf of their insurance companies. I also processed all paperwork in doing self referrals as well as time tracking and enrollment tracking paperwork.
Staffing Now, Inc. Buffalo Grove, IL 2007 to 2008
Customer Service for Numeridex
Completed order entry, handled outbound and inbound phone calls, and processed warehouse shipping and receiving procedures and organized products for shipment.
Rapid Solutions Group Mt. Prospect, IL 2006 to 2007
Client Services Representative
Completed order entry, tracked and controlled inventory, completed ad request submissions, scanned and maintained documents, maintained work flow documentation, and resolved customer problems as needs and completed special projects as assigned.
Advanced Resources Northbrook, IL 2004 to 2005
Customer Service Consultant
Maintained alphanumerical filling system. Mailed and reproduced various documents maintained office environment.
Siemens Building Technologies, Inc. Buffalo Grove, IL 2003-2003
International Customer Service Representative
Collected all orders for processing; verified pricing for certain regions. Monitored, processed, and verified orders via Oracle and New Open Windows (Europe). Verified orders for accuracy and part origins numbers for customers. Created billings and credits for orders using proprietary software. (BMS). Shipped documents and billings using UPS Online Software. Performed administrative tasks (filing, copying, shipping confirmations).
Paige Personnel Vernon Hills, IL 2002 - 2003
Customer Service Consultant
Operated in an inbound and outbound call centers and received and processed customer complaints and handled sales calls. Maintained alphanumerical filling system, mailed and reproduced various documents maintained office environment, completed internet research projects.
REFERENCES: Available upon request.
Westwood College Chicago, IL January 2008
Bachelor of Science in Criminal Justice
Devry University Chicago, IL January 2010
Bachelor of Science in Criminal Justice (Anticipated April 2012)
EXPERIENCE:
Brad's Heating and Cooling Inc. McHenry, IL 10-10 to current
Service Technician Assistant & General Office
Working in the field I help set up all required tools and equipment to work on roof top furnaces and air conditioners. I also assistant in residential furnace maintenance and commercial refrigeration. I do general office filing , keep track of price lists and do parts pick ups.
Spherion Inc. Lincolnshire, IL 9-08 to 6-09
Enrollment Specialist for Hewitt & Associates
Worked in an inbound call center receiving calling participant to enroll in 2009 calendar year benefits. I also took calls regarding 401k questions, loans, rollovers, and withdrawals. I also processed 401k transactions. I started work tickets for participants when needed data was not in the system or was in the system incorrectly. I followed up on work tickets to make sure they were completed or if additional information was needed. I would also follow up with participants to let the know the out come of the work ticket.
Chase Staffing, Inc. Buffalo Grove, IL 3-08 to 6-08
Enrollment Specialist for Matria Healthcare
Worked in an outbound call center calling clients to administer additional benefits from their insurance companies and on behalf of their insurance companies. I also processed all paperwork in doing self referrals as well as time tracking and enrollment tracking paperwork.
Staffing Now, Inc. Buffalo Grove, IL 2007 to 2008
Customer Service for Numeridex
Completed order entry, handled outbound and inbound phone calls, and processed warehouse shipping and receiving procedures and organized products for shipment.
Rapid Solutions Group Mt. Prospect, IL 2006 to 2007
Client Services Representative
Completed order entry, tracked and controlled inventory, completed ad request submissions, scanned and maintained documents, maintained work flow documentation, and resolved customer problems as needs and completed special projects as assigned.
Advanced Resources Northbrook, IL 2004 to 2005
Customer Service Consultant
Maintained alphanumerical filling system. Mailed and reproduced various documents maintained office environment.
Siemens Building Technologies, Inc. Buffalo Grove, IL 2003-2003
International Customer Service Representative
Collected all orders for processing; verified pricing for certain regions. Monitored, processed, and verified orders via Oracle and New Open Windows (Europe). Verified orders for accuracy and part origins numbers for customers. Created billings and credits for orders using proprietary software. (BMS). Shipped documents and billings using UPS Online Software. Performed administrative tasks (filing, copying, shipping confirmations).
Paige Personnel Vernon Hills, IL 2002 - 2003
Customer Service Consultant
Operated in an inbound and outbound call centers and received and processed customer complaints and handled sales calls. Maintained alphanumerical filling system, mailed and reproduced various documents maintained office environment, completed internet research projects.
REFERENCES: Available upon request.