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Email
Ashley Abad
Ashley Abad 818-282-6519 abadashley@hotmail.com
Objective To obtain
employment, with growth potential, in a professional environment, where my work ethics and
abilities, including but not limited to a working knowledge of office equipment and a multi-line phone
system, will contribute to the benefit of the company.
abilities, including but not limited to a working knowledge of office equipment and a multi-line phone
system, will contribute to the benefit of the company.
Employment History
Starwood
Hotels & Resorts
Reservations Agent
Lancaster, CA
February 2009 - December 2009
Assist customers with inquiries, assist with customer questions and concerns as regards to
booking, canceling, or changing hotel & resort stays as well as provide location options.
booking, canceling, or changing hotel & resort stays as well as provide location options.
Princess Cruises
Cruise line
Reservations Agent
Valencia, CA
October 2007 - July 2008
Assist customers with inquiries, direct them on website questions and concerns
as regards to booking their cruises. Present various vacation options; assist with
booking and or correcting cruise packages. Liaison with travel agents, data entry, and
assist with credit card payments.
as regards to booking their cruises. Present various vacation options; assist with
booking and or correcting cruise packages. Liaison with travel agents, data entry, and
assist with credit card payments.
The Home Depot
Cashier
Panorama City, Ca
March 2006 - July 2007
Assist customers with self check-out; assure cash count is accurate provided
assistance with returns/exchanges. Provide customer service in various departments,
operated p.o.s. system, answer incoming calls and customer inquiries.
assistance with returns/exchanges. Provide customer service in various departments,
operated p.o.s. system, answer incoming calls and customer inquiries.
Colemont Insurance Brokers
Clerical Assistant
Woodland Hills, CA
November 2005 - February 2006
Maintained retention files project, updated C-biz and database using Excel. Assisted with
filing and expired file maintenance, assisted with the front desk, copying, faxing, mail, and
incoming calls.
filing and expired file maintenance, assisted with the front desk, copying, faxing, mail, and
incoming calls.
Education
L. A Mission College
Sylmar, CA
N/A
June 2005 - December 2006
Field of study, Psychology
Sylmar High School
Sylmar, Ca
Diploma
September 2001 - June 2005
Field of study, Fine Arts
Organizational/Management
- Train new employees
- Assist leads/supervisors with operations & support
- Provide support to new employees as they develop into their position
- Developed lessons for toddlers and elementary school-age children
- Coordinated youth fundraisers
- Assist leads/supervisors with operations & support
- Provide support to new employees as they develop into their position
- Developed lessons for toddlers and elementary school-age children
- Coordinated youth fundraisers
Customer Relations
- Assist guests as needed
- Provided ongoing guest relations to assure guest satisfaction
- Train new employees in guest relations
- Assist team leads with operations & support
- Provided ongoing guest relations to assure guest satisfaction
- Train new employees in guest relations
- Assist team leads with operations & support
Technology
- Computer literate
- Working knowledge with Windows 2000 & XP, Internet Explorer,
- Familiar with Mac
- Working knowledge with P.O.S.
- Working knowledge with scanning, faxing. And multi line phones
- Working knowledge with Windows 2000 & XP, Internet Explorer,
- Familiar with Mac
- Working knowledge with P.O.S.
- Working knowledge with scanning, faxing. And multi line phones