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Email
Edwin Acevedo
Customer Care Agent
1124-D Cobblestone Cir.
Kissimmee, FL 34744
(407) 218-9980 (m)
acevedo.carrero@gmail.com
Objective
Highly personable Customer Service/Sales, seeking a Customer Service/Sales position. Fluent in Spanish speaking, reading and writing, eager to learn and highly motivated.
Experience
HOTELS.COM, LP
Arlington, TX 76011
Bilingual-Latin American Division, Sales/Customer Service Agent
March 2008-June 2009
Analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.
Advice customer in making the right choice in their hotels needs by identifying what the customer is looking in a hotel and flights accommodations.
Skilled in data input into AS/400 and high volume inbound/outbound call environment.
CITICORP Credit Svcs
Irving, TX 75039
Bilingual Credit Collector/Customer Service Rep
September 2007-January 2008
Early stage credit card collector-responsible for collecting and skip tracing on past due credit card accounts.
Contacting customers by telephone and advise them of their contract responsibilities. Speak to customers in regards to their delinquent accounts current and/or negotiate acceptable payment arrangements.
Duties also included skip tracing on accounts where no contact has been made with the customers.
Received outstanding positive comments from team members on calls reviews, as well as exceptional feedback from senior management.
US ARMY Active Duty Service
FT Carson, CO 80913
Power-Generation Technician Specialist
Feb 1989-Feb 1996
Performed duties in preceding skill level, supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties.
Applied maintenance management and quality control including production and quality control in maintenance activities.
Supervised and performed unit, direct support and general support (DS/GS) maintenance functions, including overhaul, but not rebuild of power generation equipment, internal combustion engines and associated equipment up through 400KW (except for turbine engine driven generators).
Education
DeVry University
Bachelors- Computer Information Systems
Enrolled in a Bachelors Degree program.
Majoring in Computer Information Systems and a minor in Computer Forensics
University of Puerto Rico (C.O.R.A.)
A.S.S. Electronics Engineering Fundamentals & Theory Degree
Associate's Degree program, GPA: 3.25 college work completed (72 Credits).
US ARMY Ordnance School
Diploma Power Generation & Turbine Equipment Repair
Completed all the requirements of Power Generation Coursework, GPA: 3.45.
Qualifications
Proficient in Windows Operating Systems and Linux Operating System.
Fully Bilingual in Spanish Language including writing, reading and speaking.
Proficient in Microsoft Office Suite 2003 & 2007, OpenOffice, AS/400, 3Ds Max & Maya.
2+ years of experience in customer relations.
5+ years of experience in repairs/overhauls starters, alternators, generators, fuel injectors, voltage regulators, switches, control circuits, etc.
Affiliations
Member of the United States Army Ordnance Corps Association.
Kissimmee, FL 34744
(407) 218-9980 (m)
acevedo.carrero@gmail.com
Objective
Highly personable Customer Service/Sales, seeking a Customer Service/Sales position. Fluent in Spanish speaking, reading and writing, eager to learn and highly motivated.
Experience
HOTELS.COM, LP
Arlington, TX 76011
Bilingual-Latin American Division, Sales/Customer Service Agent
March 2008-June 2009
Analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.
Advice customer in making the right choice in their hotels needs by identifying what the customer is looking in a hotel and flights accommodations.
Skilled in data input into AS/400 and high volume inbound/outbound call environment.
CITICORP Credit Svcs
Irving, TX 75039
Bilingual Credit Collector/Customer Service Rep
September 2007-January 2008
Early stage credit card collector-responsible for collecting and skip tracing on past due credit card accounts.
Contacting customers by telephone and advise them of their contract responsibilities. Speak to customers in regards to their delinquent accounts current and/or negotiate acceptable payment arrangements.
Duties also included skip tracing on accounts where no contact has been made with the customers.
Received outstanding positive comments from team members on calls reviews, as well as exceptional feedback from senior management.
US ARMY Active Duty Service
FT Carson, CO 80913
Power-Generation Technician Specialist
Feb 1989-Feb 1996
Performed duties in preceding skill level, supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties.
Applied maintenance management and quality control including production and quality control in maintenance activities.
Supervised and performed unit, direct support and general support (DS/GS) maintenance functions, including overhaul, but not rebuild of power generation equipment, internal combustion engines and associated equipment up through 400KW (except for turbine engine driven generators).
Education
DeVry University
Bachelors- Computer Information Systems
Enrolled in a Bachelors Degree program.
Majoring in Computer Information Systems and a minor in Computer Forensics
University of Puerto Rico (C.O.R.A.)
A.S.S. Electronics Engineering Fundamentals & Theory Degree
Associate's Degree program, GPA: 3.25 college work completed (72 Credits).
US ARMY Ordnance School
Diploma Power Generation & Turbine Equipment Repair
Completed all the requirements of Power Generation Coursework, GPA: 3.45.
Qualifications
Proficient in Windows Operating Systems and Linux Operating System.
Fully Bilingual in Spanish Language including writing, reading and speaking.
Proficient in Microsoft Office Suite 2003 & 2007, OpenOffice, AS/400, 3Ds Max & Maya.
2+ years of experience in customer relations.
5+ years of experience in repairs/overhauls starters, alternators, generators, fuel injectors, voltage regulators, switches, control circuits, etc.
Affiliations
Member of the United States Army Ordnance Corps Association.