Ashley Abril

Customer Service Representative

Excellent communication skills and problem solving abilities
Computer Oriented - Very Efficient with Microsoft Word, Excel, Power Point and Access.
Great sense of urgency, initiative and a competitive drive to get goals accomplished.
Strong customer service skills, very approachable.

Employment History

Dillard's

Upscale department store chain

Sales Associate

Park Place

June 2007 - Present

Responsible for cash drawer, accounting for monies involved during shift, and properly balancing at end of shift.
Provided customers with excellent assistants while demonstrating outstanding customer service. Developed great knowledge of discounted, pricing, and on-sale items to deliver appreciated tips to customers.
Assisted customers with returns and exchanges while answering any questions on our wonderful return policy and procedures.
Helped resolve any customer complaints followed by quick follow-up solutions so that all parties will be satisfied.
Effectively 'front and faced, folded, and restocked merchandise to insure work place quality.

Circuit City

Electronics Store

Sales Associate

Broadway and Craycroft

November 2006 - June 2007

Mainly worked in our Television department. Assisted customers with knowledgeable information on our great product selection while meeting monthly quotas.
Responsible for cash drawer and ringing up customer's merchandise to complete sales. Doing so I accounted for monies involved during shift, and properly balancing at end of day.
Effectively 'front and faced and restocked merchandise in all departments to insure work place quality.
Demonstrated wonderful customer service to ensure complete buyer satisfaction.

Southside Ward 5

Tucson City Government, Council Office

Administrative Assistant

4300 South Park Avenue, Tucson AZ 85714

July 2005 - August 2005

Developed excellent organizational and filing skills. Experience in handling confidential files with great attention to detail tendencies.
Assisted with general clerical duties in a speedy manner.
In charge of contacting residents and updating personal information for census purposes. During so, developed fast typing and data entry skills.
Answered phones while demonstrating excellent customer service and using proper phone etiquette.

Education

Pima Community College

West Campus

Dental Assistant Certificate

October 2006 - June 2010

Eventually, I will be returning to school for my Bachelor's Degree.