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Email
Alan Ace
I put the "Q" in Quality Engineering
Alan Ace
alanaces@yahoo.com
1018 S. Price Road, Tempe AZ 85281 (480) 967-5297
SUMMARY
Quality Engineering, Software Testing, Information Security, or related field using diverse background and superior communication skills to solve business problems. A fast learner who takes initiative, ignores job descriptions, and is attentive to detail to help the team move forward.
CURRENT HARDWARE, SOFTWARE, AND PLATFORMS
HARDWARE: IBM PC and compatibles, Compaq & Dell Servers, MacIntosh, Wireless Networking
SOFTWARE: MS Office Suite, Norton Utilities, MS Visual Test, HP Quality Center (QuickTest Pro, Loadrunner), RightNow, ServiceDesk, Paypal Manager, JIRA, and similar packages
PLATFORMS: Oracle 9i and 10g, DOS 2.0 through 6.22, WIN 95 through Windows 7, SQL Server, , Windows 2003 Server, Windows XP, LINUX, Agile development / SCRUM methodology, PCI and ISO 27001 certification standards
LANGUAGES: SQL, .NET, C++, Java, XML, and QuickTest Pro 9.2
CERTIFICATIONS: CSTE (Certified Software Test Engineer, obtained Feb. 2007)
RECENT EXPERIENCE
October 2007 to June 2010 -- Sr. QA Engineer for LifeLock.
Performed testing of company websites and related applications. Developed test plans, cases, and scenarios. Recorded defects in JIRA and Quality Center. Participated in SCRUM meetings and helped plan releases. Used SQL to query databases and verify results. Facilitated use of checklists by release teams, Reviewed requirements for testability and completeness. Interviewed stakeholders to clarify requirements. Placed test cases into Quality Center. Used QuickTest Pro and LoadRunner to create and run automated scripts. Performed late-night production checkouts, along with account troubleshooting. Verified production issues. Used Paypal Manager to review, amend, and reverse transactions and billing profiles. Used RightNow to perform account maintenance and identify test enrollments. Moved equipment from Rural office to Rio office. Received commendation letter for work on Command Center project.
August 2006 to August 2007 -- Quality Rater for Google.
Performed research using multiple data sources and browsers in order to evaluate web pages based on a scale that Google provided. Provided feedback to Google management. Classified returns based on degree of relevance to queries.
August 2001 to August 2006 -- Responsible for day-to-day operation of small business enterprise (Lambda Enterprises, Inc.).
Bought high-end networking, telecommunications, and computer equipment for resale. Built IBM/Windows PC's from scratch. Tested and marketed equipment for resale. Performed sales transactions and delivered items. Provided after-market support. Prepared tax returns and other business-related documentation. Attended Intel-sponsored conferences. Beta test site for Aspyr's Wakeboarding Unleashed program. Set up wireless network in-house.
July 2000 to August 2001 -- Responsible for testing of Catalyst application at KLA-Tencor.
Prepared test cases and test plans. Reviewed requirements for testability and sufficiency. Assembled and maintained test lab machines. Facilitated weekly SCCB meeting and prepared management reports on SCCB activity. Executed tests on Catalyst application and reported results. Participated in code and FRS reviews. Communicated with customers, developers, and others to follow up on CRs submitted. Developed procedures for CMM Level 2 certification. Interviewed candidates for QC positions.
November 1999 to June 2000 -- Responsible for technical analysis of CAESAR application at American General and for Y2K compliance testing at Dell.
Performed SQL queries on databases using MS Access. Documented GUI screen information, database traits, and data entry requirements. Made minor changes to tables and updated data. Reviewed test plans and provided recommendations to management. Prepared functional requirement specs, test plans, test cases, test case matrices, and recovery plans. Tested applications and supplied test metrics. Submitted application reports for Y2K certification. Tested Dell servers. Received Letter of Appreciation.
August 1998 to November 1999 -- Responsible for verification and testing of applications at Compaq and Chevron.
Reviewed unit/integration test plans and cases for GOLD Upgrade to make improvements. Monitored upgrade procedure to ensure all tasks were performed, document results, and record issues. Developed system test plan and test cases. Performed Y2K testing and analyzed applications that failed testing to determine business impact. Used SQL and MS Access to query database tables. Performed tests and recorded defects in defect tracking system. Changed components to perform tests and troubleshooting. Supervised test team, administered PET meetings, and determined test strategy on Jellyfish software project. Received Letter of Appreciation.
January 1997 to July 1998 -- Responsible for testing applications and hardware at Lyondell-Citgo Refinery and El Paso Gas Company.
Developed software test plans for TennSpeed II. Tested commercial software, in-house software, and core hardware. Prepared testing reports. Used SQA Team Test to perform multi-user testing and record bugs. Performed administrative functions on Windows NT 4.0 Server, Netware, and SQL Server 6.5 to install applications. Queried SQL tables. Verified installation instructions. Used issue tracking database to record bugs. Received letter of commendation.
EDUCATION
MBA, Northern Arizona University, 6/93. 3.72 GPA. BSBA, Old Dominion University, 5/92. 3.71 GPA. Two majors (Accounting, MIS) and a minor (Economics) in undergraduate program. Academic Honors Program, Beta Gamma Sigma, and Phi Kappa Phi Participant.
OTHER FACTS
Volunteer 300+ hours each year for various community causes, festivals, and organizations. Licensed as a commercial radio operator. Notary Public.
References provided upon request
alanaces@yahoo.com
1018 S. Price Road, Tempe AZ 85281 (480) 967-5297
SUMMARY
Quality Engineering, Software Testing, Information Security, or related field using diverse background and superior communication skills to solve business problems. A fast learner who takes initiative, ignores job descriptions, and is attentive to detail to help the team move forward.
CURRENT HARDWARE, SOFTWARE, AND PLATFORMS
HARDWARE: IBM PC and compatibles, Compaq & Dell Servers, MacIntosh, Wireless Networking
SOFTWARE: MS Office Suite, Norton Utilities, MS Visual Test, HP Quality Center (QuickTest Pro, Loadrunner), RightNow, ServiceDesk, Paypal Manager, JIRA, and similar packages
PLATFORMS: Oracle 9i and 10g, DOS 2.0 through 6.22, WIN 95 through Windows 7, SQL Server, , Windows 2003 Server, Windows XP, LINUX, Agile development / SCRUM methodology, PCI and ISO 27001 certification standards
LANGUAGES: SQL, .NET, C++, Java, XML, and QuickTest Pro 9.2
CERTIFICATIONS: CSTE (Certified Software Test Engineer, obtained Feb. 2007)
RECENT EXPERIENCE
October 2007 to June 2010 -- Sr. QA Engineer for LifeLock.
Performed testing of company websites and related applications. Developed test plans, cases, and scenarios. Recorded defects in JIRA and Quality Center. Participated in SCRUM meetings and helped plan releases. Used SQL to query databases and verify results. Facilitated use of checklists by release teams, Reviewed requirements for testability and completeness. Interviewed stakeholders to clarify requirements. Placed test cases into Quality Center. Used QuickTest Pro and LoadRunner to create and run automated scripts. Performed late-night production checkouts, along with account troubleshooting. Verified production issues. Used Paypal Manager to review, amend, and reverse transactions and billing profiles. Used RightNow to perform account maintenance and identify test enrollments. Moved equipment from Rural office to Rio office. Received commendation letter for work on Command Center project.
August 2006 to August 2007 -- Quality Rater for Google.
Performed research using multiple data sources and browsers in order to evaluate web pages based on a scale that Google provided. Provided feedback to Google management. Classified returns based on degree of relevance to queries.
August 2001 to August 2006 -- Responsible for day-to-day operation of small business enterprise (Lambda Enterprises, Inc.).
Bought high-end networking, telecommunications, and computer equipment for resale. Built IBM/Windows PC's from scratch. Tested and marketed equipment for resale. Performed sales transactions and delivered items. Provided after-market support. Prepared tax returns and other business-related documentation. Attended Intel-sponsored conferences. Beta test site for Aspyr's Wakeboarding Unleashed program. Set up wireless network in-house.
July 2000 to August 2001 -- Responsible for testing of Catalyst application at KLA-Tencor.
Prepared test cases and test plans. Reviewed requirements for testability and sufficiency. Assembled and maintained test lab machines. Facilitated weekly SCCB meeting and prepared management reports on SCCB activity. Executed tests on Catalyst application and reported results. Participated in code and FRS reviews. Communicated with customers, developers, and others to follow up on CRs submitted. Developed procedures for CMM Level 2 certification. Interviewed candidates for QC positions.
November 1999 to June 2000 -- Responsible for technical analysis of CAESAR application at American General and for Y2K compliance testing at Dell.
Performed SQL queries on databases using MS Access. Documented GUI screen information, database traits, and data entry requirements. Made minor changes to tables and updated data. Reviewed test plans and provided recommendations to management. Prepared functional requirement specs, test plans, test cases, test case matrices, and recovery plans. Tested applications and supplied test metrics. Submitted application reports for Y2K certification. Tested Dell servers. Received Letter of Appreciation.
August 1998 to November 1999 -- Responsible for verification and testing of applications at Compaq and Chevron.
Reviewed unit/integration test plans and cases for GOLD Upgrade to make improvements. Monitored upgrade procedure to ensure all tasks were performed, document results, and record issues. Developed system test plan and test cases. Performed Y2K testing and analyzed applications that failed testing to determine business impact. Used SQL and MS Access to query database tables. Performed tests and recorded defects in defect tracking system. Changed components to perform tests and troubleshooting. Supervised test team, administered PET meetings, and determined test strategy on Jellyfish software project. Received Letter of Appreciation.
January 1997 to July 1998 -- Responsible for testing applications and hardware at Lyondell-Citgo Refinery and El Paso Gas Company.
Developed software test plans for TennSpeed II. Tested commercial software, in-house software, and core hardware. Prepared testing reports. Used SQA Team Test to perform multi-user testing and record bugs. Performed administrative functions on Windows NT 4.0 Server, Netware, and SQL Server 6.5 to install applications. Queried SQL tables. Verified installation instructions. Used issue tracking database to record bugs. Received letter of commendation.
EDUCATION
MBA, Northern Arizona University, 6/93. 3.72 GPA. BSBA, Old Dominion University, 5/92. 3.71 GPA. Two majors (Accounting, MIS) and a minor (Economics) in undergraduate program. Academic Honors Program, Beta Gamma Sigma, and Phi Kappa Phi Participant.
OTHER FACTS
Volunteer 300+ hours each year for various community causes, festivals, and organizations. Licensed as a commercial radio operator. Notary Public.
References provided upon request