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Email
Andrew Black
9466A Lynn Ln,
Largo, FL 33777
813.419.2299
Andrewblack32@gmail.com
Objective
I would like to work for a company that would utilize my diverse skill-set and technical background.
Skill-Set / Field Engineer
- Knowledge of PC hardware including motherboards, RAM, hard drives, processors, video cards.
- Proficient in building and upgrading computers
- Ability to provide complete laptop and desktop repairs and component replacement including
motherboards, RAM, hard drives, processors, and screens.
- Extensive knowledge of all client-based Windows operating systems
- Knowledge of all Mac OS-based and IOS systems
- Knowledge of Unix-based operating systems
- Experienced in initializing and wiring networks
Professional Experience
Realm Technologies, Salt Lake City, Utah
Field Engineer - (November 2008 " February 2011)
- Provided on-site computer repair and hardware replacement
- Represented employer through scheduling appointments and interacting with clients during service
- Chosen to do represent Realm Technologies as a contractor doing local warranty repairs for Dell,
Sony, Hewlett Packard
Paul Bolten Supervisor 513.297.3095
Teleperformance USA, Salt Lake City, Utah
Dell Tier 2 Technician - (June 2007 " July 2008)
- Provided tech support troubleshooting on Dell XPS computers through in-bound calls
- Provided tech support through chats for small to medium size businesses over a chat program
- Remotely connected to end users' computers to help troubleshoot
Paul Tumsatan Supervisor 801.366.8508
Foxycat Design
Tech Support - (contract work 2005 - 2011)
- Set up media items (projectors, monitors etc.) for presentations
- Initialized and supported networks
- Provided contracted computer repair services for Foxycat Design's clients
- Provided media and web support
- Tracked and reported on web analytics
Ben Fox Supervisor 801.520.6969
Certifications Held
CompTIA A+
- Certified Professional IT Technician
Dell DCSE Certified
- Tested and certified in over 40 categories
Sony Certified
- Tested and certified in over 20 categories
Educational Background
Snow College Ephraim, Utah August 2005 " May 2007
Dell Certification Training Salt Lake City, Utah June 2007" January 2011
Sony Certification Training Salt Lake City, Utah February 2010 - July 2010
Teleperformance USA CSR Training, Salt Lake City, Utah June 2007 " July 2008
ADDITIONAL REFERENCES
Carolyn Fernandez
executive director
cdpulse.tv
Seminole, Florida
727.254.8498
Ben Fox
Executive producer
Foxycat designs
Gainesville, Florida
801.520.6969
Christopher Zaragoza
Field Technician
Seminole, Florida
727.498.7628
Letters of Recommendation
Joseph Laskowski
Manager
Realm Technologies, LLC
800 Franklin Rd. Unit 33
Lebanon, OH 45036
To Whom It May Concern,
It is my pleasure to recommend Andrew Black, his performance working as a field technician for Realm Technologies has proved that he will be a valuable addition to any company.
I have known Andrew for a little over two years in my capacity as Manager at Realm Technologies. Andrew worked for me repairing PC's, laptops and printers for Dell, Sony, IBM and Lexmark residential and business customers as a contractor, and based on his work, I would rank him as one of the best contractors we have ever had.
Andrew distinguished himself by consistently performing exceptionally well in customer service and received positive feedback from our clients on a regular basis. Andrew is highly intelligent and has excellent analytical and communication skills.
If his performance in our company is a good indication of how he would perform in yours, he would be an extremely positive asset to your program.
If I can be of any further assistance, or provide you with any further information, please do not hesitate to contact me.
Sincerely,
Joe Laskowski
574-210-7178
To whom it may concern:
Andrew Black has worked for me in various key roles over the past six
years. He has provided critical tech support for my company and many
of my clients. We call him for jobs ranging from computer repair to
media support, such as setting up video screens and projectors for
presentations.
All clients have given Andrew good reviews. He has been prompt and
thorough with his work for us. He has impressed me with his
willingness to work and ability to solve complex technical problems
that I cannot imagine solutions to.
Andrew is a continuous learner and has continued to train and receive
over 60 certifications in the time that I have worked with him. His
skill set continues to grow and I am ever increasingly pleased with
the new technology he brings to both me and my clients.
I have looked very good because of the support of Andrew Black. I have
received compliments time and time again for the ease in which I am
able to handle work-flow, due to the resources and back-end work of
Andrew Black.
Andrew takes direction very well, if given clear parameters and basic
resources, he will meet and exceed your needs and expectations.
For any tech related field I give Andrew Black my full recommendation.
Ben Fox
Executive Producer
Foxycat Design
Ben@foxycatdesign.com
801.520.6969
9466A Lynn Ln,
Largo, FL 33777
813.419.2299
Andrewblack32@gmail.com
Objective
I would like to work for a company that would utilize my diverse skill-set and technical background.
Skill-Set / Field Engineer
- Knowledge of PC hardware including motherboards, RAM, hard drives, processors, video cards.
- Proficient in building and upgrading computers
- Ability to provide complete laptop and desktop repairs and component replacement including
motherboards, RAM, hard drives, processors, and screens.
- Extensive knowledge of all client-based Windows operating systems
- Knowledge of all Mac OS-based and IOS systems
- Knowledge of Unix-based operating systems
- Experienced in initializing and wiring networks
Professional Experience
Realm Technologies, Salt Lake City, Utah
Field Engineer - (November 2008 " February 2011)
- Provided on-site computer repair and hardware replacement
- Represented employer through scheduling appointments and interacting with clients during service
- Chosen to do represent Realm Technologies as a contractor doing local warranty repairs for Dell,
Sony, Hewlett Packard
Paul Bolten Supervisor 513.297.3095
Teleperformance USA, Salt Lake City, Utah
Dell Tier 2 Technician - (June 2007 " July 2008)
- Provided tech support troubleshooting on Dell XPS computers through in-bound calls
- Provided tech support through chats for small to medium size businesses over a chat program
- Remotely connected to end users' computers to help troubleshoot
Paul Tumsatan Supervisor 801.366.8508
Foxycat Design
Tech Support - (contract work 2005 - 2011)
- Set up media items (projectors, monitors etc.) for presentations
- Initialized and supported networks
- Provided contracted computer repair services for Foxycat Design's clients
- Provided media and web support
- Tracked and reported on web analytics
Ben Fox Supervisor 801.520.6969
Certifications Held
CompTIA A+
- Certified Professional IT Technician
Dell DCSE Certified
- Tested and certified in over 40 categories
Sony Certified
- Tested and certified in over 20 categories
Educational Background
Snow College Ephraim, Utah August 2005 " May 2007
Dell Certification Training Salt Lake City, Utah June 2007" January 2011
Sony Certification Training Salt Lake City, Utah February 2010 - July 2010
Teleperformance USA CSR Training, Salt Lake City, Utah June 2007 " July 2008
ADDITIONAL REFERENCES
Carolyn Fernandez
executive director
cdpulse.tv
Seminole, Florida
727.254.8498
Ben Fox
Executive producer
Foxycat designs
Gainesville, Florida
801.520.6969
Christopher Zaragoza
Field Technician
Seminole, Florida
727.498.7628
Letters of Recommendation
Joseph Laskowski
Manager
Realm Technologies, LLC
800 Franklin Rd. Unit 33
Lebanon, OH 45036
To Whom It May Concern,
It is my pleasure to recommend Andrew Black, his performance working as a field technician for Realm Technologies has proved that he will be a valuable addition to any company.
I have known Andrew for a little over two years in my capacity as Manager at Realm Technologies. Andrew worked for me repairing PC's, laptops and printers for Dell, Sony, IBM and Lexmark residential and business customers as a contractor, and based on his work, I would rank him as one of the best contractors we have ever had.
Andrew distinguished himself by consistently performing exceptionally well in customer service and received positive feedback from our clients on a regular basis. Andrew is highly intelligent and has excellent analytical and communication skills.
If his performance in our company is a good indication of how he would perform in yours, he would be an extremely positive asset to your program.
If I can be of any further assistance, or provide you with any further information, please do not hesitate to contact me.
Sincerely,
Joe Laskowski
574-210-7178
To whom it may concern:
Andrew Black has worked for me in various key roles over the past six
years. He has provided critical tech support for my company and many
of my clients. We call him for jobs ranging from computer repair to
media support, such as setting up video screens and projectors for
presentations.
All clients have given Andrew good reviews. He has been prompt and
thorough with his work for us. He has impressed me with his
willingness to work and ability to solve complex technical problems
that I cannot imagine solutions to.
Andrew is a continuous learner and has continued to train and receive
over 60 certifications in the time that I have worked with him. His
skill set continues to grow and I am ever increasingly pleased with
the new technology he brings to both me and my clients.
I have looked very good because of the support of Andrew Black. I have
received compliments time and time again for the ease in which I am
able to handle work-flow, due to the resources and back-end work of
Andrew Black.
Andrew takes direction very well, if given clear parameters and basic
resources, he will meet and exceed your needs and expectations.
For any tech related field I give Andrew Black my full recommendation.
Ben Fox
Executive Producer
Foxycat Design
Ben@foxycatdesign.com
801.520.6969