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Email
amanda valencia
Amanda Valencia
Amanda Valencia
14730 S. Avenida Haley
Sahuarita, Arizona 85629
(520) 399-2400 amvalencia2@gmail.com
Customer Service Representative
Customer Service Expert - MS Office 'Power userĀ - Adept Written/Verbal Communicator
KEY SKILLS
Office Skills: Telephone & Front Desk Reception -Customer Service -Filing Database & Records Management - Administrative Reports -Complaint Handling -Data Entry -Word - Excel - Outlook - Windows Vista/XP
PROFESSIONAL EXPERIENCE
Maximum Transportation - Office Administrator, 02/2009 to Present
-Excelled in roles requiring the ability to handle a variety of customer service and financial tasks to resolve and accommodate customer issues with efficiency.
-Demonstrated proficiencies in telephone skills within a high-volume transportation environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
-Set up Merchant services accounts, accounting software, Implemented accounting system using Excel
-Accounts payable/Receivable
CitiGroup/CitiBank - Business Banker, 12/2006 to 02/2009
-Handling important documents. Processing transactions with precise accuracy. Back office financial investigations
- Inter-institutional monetary transfers/ local and international wires
- Handled a variety of customer inquiries like, balance, and recent activity questions
-Answering phone calls to troubleshoot account questions or problems. Providing customer service in a friendly and professional manner.
-Developed a friendly atmosphere among co-workers to keep an effective teamwork environment
-Implemented Sales Mentoring program amongst peers, Initiated interoffice sales/up sale contests
-Created performance enhancing programs to lower (AHT, ATT)
-4th Quarter CITISTAR Recipient, Annual CITISTAR 2007 award recipient, Annual review rating (1)
EDUCATION
Sahuarita High School, 2003 Pima Community College, 2006-Current
14730 S. Avenida Haley
Sahuarita, Arizona 85629
(520) 399-2400 amvalencia2@gmail.com
Customer Service Representative
Customer Service Expert - MS Office 'Power userĀ - Adept Written/Verbal Communicator
KEY SKILLS
Office Skills: Telephone & Front Desk Reception -Customer Service -Filing Database & Records Management - Administrative Reports -Complaint Handling -Data Entry -Word - Excel - Outlook - Windows Vista/XP
PROFESSIONAL EXPERIENCE
Maximum Transportation - Office Administrator, 02/2009 to Present
-Excelled in roles requiring the ability to handle a variety of customer service and financial tasks to resolve and accommodate customer issues with efficiency.
-Demonstrated proficiencies in telephone skills within a high-volume transportation environment. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
-Set up Merchant services accounts, accounting software, Implemented accounting system using Excel
-Accounts payable/Receivable
CitiGroup/CitiBank - Business Banker, 12/2006 to 02/2009
-Handling important documents. Processing transactions with precise accuracy. Back office financial investigations
- Inter-institutional monetary transfers/ local and international wires
- Handled a variety of customer inquiries like, balance, and recent activity questions
-Answering phone calls to troubleshoot account questions or problems. Providing customer service in a friendly and professional manner.
-Developed a friendly atmosphere among co-workers to keep an effective teamwork environment
-Implemented Sales Mentoring program amongst peers, Initiated interoffice sales/up sale contests
-Created performance enhancing programs to lower (AHT, ATT)
-4th Quarter CITISTAR Recipient, Annual CITISTAR 2007 award recipient, Annual review rating (1)
EDUCATION
Sahuarita High School, 2003 Pima Community College, 2006-Current