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Barbara Valencia
CUSTOMER SERVICE
Objective
Customer service management where my experience can be utilized to improve customer satisfaction.
Employment History
Sears Home Improvements
Made outbound call to homeowners and would offer them free estimates on home improvement products.
Appointment Setter
November 2009 - Present
MSA Solutions
Collections
Tempe, Az
Worked for Toyota Financial Services with existing customers would collect payments and help out with extensions to help bring account current.
02/04 - 08/07
02/04 - 08/07
Strategic Alliance Marketing
Customer Service Representative
Tempe, Az
Sold timeshares throughout the valley, based on the points system, also set appointments for customers to come out and stay at our 5-star resorts.
04/03 - 01/04
04/03 - 01/04
Public Storage
Sales/Customer Service
Gilbert Arizona
Customers would call in to rent storage units or had questions reguarding the storage sizes, locations.
09/2007 - 06/30/2008
09/2007 - 06/30/2008
Education
Nogales High School
3.9
1986
Apollo College
Mesa, AZ
Medical Assistant
July 2005 - April 2006
Became certified Phlebotomist, can administer medication, take EKG's, CPR certified, can do front and back office, medical billing and coding can also give shots.
Skills
Bilingual,great Customer Service skills, very people friendly,great computer knowledge, can also multi task.
Languages
English and Spanish