CURSHETIS CALDWELL
4107 Chatham Oak Ct 319
Tampa, FL 33624
813-770-3749
curshetis@yahoo.com
Account Management Specialist
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• Profile
• Over 10 years of customer service experience
• Excellent telephony skills and time management
• Works well in a call center environment
• Enjoys a fast paced environment and I am open to change
• Knowledge on most common MS Office products
• Team player who is always looking for a challenge with which to grow

• Employment History

Sage Software Tampa Fl, 9/2010-10/2011

EDI Registration Representative
Register all EDI services for our clients with third party EDI vendors
837 and 835 Insurance Carrier form knowledge
Setup Payment Manager Accounts for ERA
Basic registration trouble shooting
Live Call customer support
Provided internal assistance to other departments

Citrus Health Care Tampa Fl, 3/2008-9/2010

Benefit Specialist
Inbound Call Assistance to prospect and existing memebers
Registered new prospects for new membership
Followed CMS Medicare and EDS Medicaid guidelines
Assisted Pharmacy Vendors
Reviewed with EOBs and benefit inquiries with members
Assisted Providers with benefit schedules and copay information
Assisted Supervisor for special projects and helped in other departments when needed

NewYork Life Tampa,Fl 12/2006-1/2008

Member Specialist III
Assist AARP prospect customers with product information and mailed out kits for joining
Outbound calls to make sure they received the requested coverage information
Answering inbound calls for customers for their life insurance policies for various inquires
In addition to my functions participated on an outbound special project including bonuses

MetLife Tampa, Fl 6/2005-3/2006

Policy Change Analyst
Verify convertibility, review imaged client information
Entered client information on a preformatted policy brief
Calculated client premiums from client information thru various classifications
Refer cases for underwriting consideration for benefit upgrades
Issue policies per database on window base systems
Respond to agency inquires per phone, lotus notes and system message database

Verizon Wireless Tampa,Fl 8/2003-4/2005
Customer Care Specialist
Inbound Calls for New and Existing members on new product information
Assisted existing members with account inquires for all wireless products
Trouble-shooting account & new activations
Canceled accounts
Appointed to the call calibration team monitoring calls due to high quality scores

Teletech Tampa,Fl 2/2002-3/2003

PackageTracer Representative
Inbound calls for UPS Tracking & shipping customer packages.
Promoted to Tracer Team
Opened tracer investigation forms for lost packages

JP Morgan Chase/Addeco Staffing Agency 5/2001-2/2002

Collections Analyst
Inbound calls from customers on 30-day delinquent accounts for credit card accounts.
Processed payments and extensions for delinquent accounts in the auto-finance department
Mainly irate callers due to collateral purposes

• Education

Howard W Blake High School Tampa, Fl 5/1999

• References

• Timothy Glover

Citrus Health Care Supervisor
727-589-1331

• Latonia Jones

MetLife Supervisor
813-494-7116

• Felecia Coates

Sage Senior Representative
813-481-2942