Carissa Oberlin

Carissa Oberlin
3234 N 38th Street, Apt. 11, Phoenix AZ, 85018
415.832.0853
cmoberlin@gmail.com
¨
Profile
I possess extensive customer service skills, with a strong attention to detail in multi-tasking situations. Building and sustaining relationships on both client and inter-office levels is a strength. I provide seamless interaction with internal and client teams to complete the desired results on target deadlines. I am energetic, creative, and constantly inspired by new ideas.
¨
Relevant Volunteer Experience
VOLUNTEERMATCH.ORG May 2008 " July 2011
Volunteer Coordinator San Francisco, CA

• Posted volunteer listings
• Helped with ideas to design promotion stickers and flyer's
• Screened potential volunteers through email and phone interviews
• Kept detailed phone logs
• Trained screened volunteers

¨
CELLSPACE February 2007- May 2007
Project Research/Coordinator San Francisco, CA

• Identify viable new funding and donation sources through research
• Garnering donations through written and telephone solicitation
• Accurately complete donor database entry
• Preparing donor correspondence and mailings, including thank you letters

Job Experience
AIDELLS SAUSAGE COMPANY July 2011- Current
Merchandiser/Retail Demonstrator/ Costco Roadshow Demonstrator Phoenix Valley, AZ

• In charge of merchandising 80 stores each month
• Compiling data from weekly merchandising visit into reports
• Lead generation and follow up for demonstrations
• Training new hires
• Meeting and exceeding sales goals for both retail and Costco demonstrations
• Proven demonstrations skills for over 24 different products within the company

PREMIER FLOOR CARE, INC. January 2001- July 2011
Area Manager East Bay Region, CA

• Act as a liaison between a Fortune 500 Company and internal departments
• Log, file and update legal documentation for pending and closed lawsuits
• Type, log and transmit daily quality control reports
• Mitigate discrepancies in expected work performance between store management and sub-contractors
• Review and submit monthly billings to clients
• Visit 40 stores in 3 districts in Alameda and Contra Costa counties to coordinate cleaning activities on a weekly basis
• Office wide filing, typing and administrative duties

CONTRA COSTA ASSOCIATION OF REALTORS August 2000- November 2001
Member Services Associate Walnut Creek, CA

• Worked closely with the CEO on reports and projects concerning membership
• Weekly presentations to market meeting group
• Organizing of Association events: flyer design, arrangement of food, location, hiring, seating
• Customer service office visits throughout my assigned region
• Administrative duties: filing, phones, membership intake forms, data input
• Photography for monthly company newspaper
• Troubleshooting and fixing of lock box and Supra key issues

¨
NEXTCARD.COM October 1999- August 2000
Operations Specialist San Ramon, CA

• Customer service: handled inquiries, problems and concerns via phone, email and chat
• Fraud protection: reviewed accounts for kitting and large payments for holds
• Worked on special administrative projects for management
• Filled in for other departments when needed: fraud, accounts & billing

Education
1998 Heald College " General Computer Skills
1996 CHE " Management Skills
2006 University of Phoenix -Business
2007 to Current City College - General Education
¨
Technology
Windows (9x, NT4, 2000, XP), Macintosh OS 9-10.x. MS Office Suite, Adobe Creative Suite
I am familiar with social media and technologies. Also I have the ability to easily learn new software and programs.