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David Abrahamson
IT/ IS Specialist
Resume: David R Abrahamson
3300 St. Clair Street Home: (262) 681-0547
Racine, WI 53402 Cell: (262) 497-9017
Email: davabrahamson@msn.com
SUMMARY: Results driven team player that is reliable and detail oriented. Significant experience in Network and PC Support, LAN/WAN and wireless environments as well as Help Desk. Well versed in supporting Microsoft software products. Experience in phone systems and coordinating outside service support.
PROFESSIONAL EXPERIENCE:
October 1999 ANDIS COMPANY, Racine, WI (Hospitality/ Personal Hair Care products)
September 2008 Information Systems Specialist
Implementations of new software and hardware. Support of all installed systems and software issues thru Help Desk. Researched future Software and Hardware needs. Able to keep up-time high while reducing support costs.
* Provided training and support for all personnel on Microsoft Programs and Operating systems
* Provided phone and desk side support thru Help Desk, troubleshooting all computers,
hardware, and network systems
* Created database programs using Microsoft Access for specific business needs
* Run daily backups and execute disaster-recovery storage protocol
* Proactively Monitor all Servers (Fax, Phone, Email, Security, antivirus/spam) to prevent service
loss
* Serviced user Authorities in Microsoft Exchange, Microsoft Active Directory and AS400
* Troubleshoot I-Series User issues
* Support for ERP System (INFOR)
* Maintain Meridian Phone and paging System
* Researched changes and upgrades
* Assumed department responsibility in absence of supervisor
* Documented work instructions for all critical departments processes and procedures
(Technical Writing)
June 1998 RACINE COUNTY (Kelly Services) (Government)
October 1999 PC Support Specialist
Responsible for configuring and maintaining PC systems and software in The 'Racine County Systems. Train and supply software support for county employees.
* Provided training and support on programs such as Microsoft Office, Q&A Database. Lotus
123, also Windows Operating Systems
* Provided Help Desk troubleshooting of all computers, hardware, and network
* Developed database programs using Microsoft Access
* Configured and install new equipment
* Established and ran monthly user group on Microsoft Access
* Remote support and training for multiple Racine County locations
* Administrated user Accounts on Servers
* Troubleshoot AS400 User issues
* Worked with EDI for Health Care System(Ridgewood)
December 1992 MARLO INC., Racine, WI (Water Treatment Systems Manufacturer)
June 1998 Information Systems Manager
Responsible for all research, implementation, and maintenance of ERP software. Implemented networking capabilities adding functionality and expanding internal communications. Customer Service Support and Lab Technician.
* Set-up and maintained Desktop publishing system.
* Responsible for Design ,implementation and troubleshooting company Computers, LAN
network, CAD system and maintenance of all.
* Supervised data entry personnel
* Trained company personnel on system use and Microsoft Products
* Responsible for development of all specification sheets and instruction manuals. (Desktop
Publishing) as well as sales brochures
* Ran daily backups and executed disaster-recovery storage protocol
* Worked with web site subcontractor to develop the companies first web site describing
companys capability including sales functionality.(Marlo-inc.com)
* Coordinated sales and advertising contractors in developing new products press releases.
* Assisted Engineering in new product development
* Helped train engineering staff to convert paper dwgs to AutoCAD system drawings
* Technical Customer support for wholesalers and dealers on Residential product line
RACINE STEEL CASTINGS, Racine, WI (Steel Castings Manufacturer)
1981-1992 Systems Manager / Process Engineer
* Implemented companies first computer LAN,
* Developed and implemented corporate databases
* Assisted in the development and implementation of the companies first CAD System (CATIA)
* Assisted Product Costing for financial reviews
* Designed and produced blueprints (on board and CAD system) for new products to
customer's Standards.
* Assisted with evaluation of customer material requirements
* Worked with customer's engineers for redesign, ensuring product's function and quality
* Designed gages and dies necessary for process control
* Assisted Engineering in new product development
* Managed order and delivery of production equipment to ensure turn-around to customer lead
times
Shop Supervisor Promoted to Newly created Job Systems Manager / Process Engineer
Production Scheduler Promoted to Shop Supervisor
CERTIFICATES / TRAINING
1979-1980 Supervisory Training 1981 Delegating Responsibilities
1981 Time Management 1982 Team Work in Business
1986 Statistical Process Control 1987 Statistical Quality Control
1987-1988 Computer Language 1,2 - Gateway1990 IBM AIX/UNIX Administration - IBM Training
1990 IBM CATIA - IBM Training School 1994 Windows NT Server administration
1994 Fourth Shift Systems Admin. 1999 INFOR Customer Order Management
1999 TrustedLink, AS400 Users 2000 Netware Administration
3300 St. Clair Street Home: (262) 681-0547
Racine, WI 53402 Cell: (262) 497-9017
Email: davabrahamson@msn.com
SUMMARY: Results driven team player that is reliable and detail oriented. Significant experience in Network and PC Support, LAN/WAN and wireless environments as well as Help Desk. Well versed in supporting Microsoft software products. Experience in phone systems and coordinating outside service support.
PROFESSIONAL EXPERIENCE:
October 1999 ANDIS COMPANY, Racine, WI (Hospitality/ Personal Hair Care products)
September 2008 Information Systems Specialist
Implementations of new software and hardware. Support of all installed systems and software issues thru Help Desk. Researched future Software and Hardware needs. Able to keep up-time high while reducing support costs.
* Provided training and support for all personnel on Microsoft Programs and Operating systems
* Provided phone and desk side support thru Help Desk, troubleshooting all computers,
hardware, and network systems
* Created database programs using Microsoft Access for specific business needs
* Run daily backups and execute disaster-recovery storage protocol
* Proactively Monitor all Servers (Fax, Phone, Email, Security, antivirus/spam) to prevent service
loss
* Serviced user Authorities in Microsoft Exchange, Microsoft Active Directory and AS400
* Troubleshoot I-Series User issues
* Support for ERP System (INFOR)
* Maintain Meridian Phone and paging System
* Researched changes and upgrades
* Assumed department responsibility in absence of supervisor
* Documented work instructions for all critical departments processes and procedures
(Technical Writing)
June 1998 RACINE COUNTY (Kelly Services) (Government)
October 1999 PC Support Specialist
Responsible for configuring and maintaining PC systems and software in The 'Racine County Systems. Train and supply software support for county employees.
* Provided training and support on programs such as Microsoft Office, Q&A Database. Lotus
123, also Windows Operating Systems
* Provided Help Desk troubleshooting of all computers, hardware, and network
* Developed database programs using Microsoft Access
* Configured and install new equipment
* Established and ran monthly user group on Microsoft Access
* Remote support and training for multiple Racine County locations
* Administrated user Accounts on Servers
* Troubleshoot AS400 User issues
* Worked with EDI for Health Care System(Ridgewood)
December 1992 MARLO INC., Racine, WI (Water Treatment Systems Manufacturer)
June 1998 Information Systems Manager
Responsible for all research, implementation, and maintenance of ERP software. Implemented networking capabilities adding functionality and expanding internal communications. Customer Service Support and Lab Technician.
* Set-up and maintained Desktop publishing system.
* Responsible for Design ,implementation and troubleshooting company Computers, LAN
network, CAD system and maintenance of all.
* Supervised data entry personnel
* Trained company personnel on system use and Microsoft Products
* Responsible for development of all specification sheets and instruction manuals. (Desktop
Publishing) as well as sales brochures
* Ran daily backups and executed disaster-recovery storage protocol
* Worked with web site subcontractor to develop the companies first web site describing
companys capability including sales functionality.(Marlo-inc.com)
* Coordinated sales and advertising contractors in developing new products press releases.
* Assisted Engineering in new product development
* Helped train engineering staff to convert paper dwgs to AutoCAD system drawings
* Technical Customer support for wholesalers and dealers on Residential product line
RACINE STEEL CASTINGS, Racine, WI (Steel Castings Manufacturer)
1981-1992 Systems Manager / Process Engineer
* Implemented companies first computer LAN,
* Developed and implemented corporate databases
* Assisted in the development and implementation of the companies first CAD System (CATIA)
* Assisted Product Costing for financial reviews
* Designed and produced blueprints (on board and CAD system) for new products to
customer's Standards.
* Assisted with evaluation of customer material requirements
* Worked with customer's engineers for redesign, ensuring product's function and quality
* Designed gages and dies necessary for process control
* Assisted Engineering in new product development
* Managed order and delivery of production equipment to ensure turn-around to customer lead
times
Shop Supervisor Promoted to Newly created Job Systems Manager / Process Engineer
Production Scheduler Promoted to Shop Supervisor
CERTIFICATES / TRAINING
1979-1980 Supervisory Training 1981 Delegating Responsibilities
1981 Time Management 1982 Team Work in Business
1986 Statistical Process Control 1987 Statistical Quality Control
1987-1988 Computer Language 1,2 - Gateway1990 IBM AIX/UNIX Administration - IBM Training
1990 IBM CATIA - IBM Training School 1994 Windows NT Server administration
1994 Fourth Shift Systems Admin. 1999 INFOR Customer Order Management
1999 TrustedLink, AS400 Users 2000 Netware Administration