Eric E. Villagomez

Managed and maintained client services projects for multimillion dollar accounts from pre-sales to closing. Used well known project methodologies and framework to implement appropriate products for our external clients. Used my expertise in the Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) to recommend and implement appropriate solutions.

*Increased productivity by maintaining and improving client communications by 100%
*Improved risk assessment by 80% by providing daily and weekly updates when necessary.
*All projects I lead were closed with 100% satisfaction.

Provided a high level of service that required an entrepreneurial approach. Prospected by establishing client relationships with the ability to meet and exceed expectations. Increased financial knowledge in the securities industry by obtaining the series 7 and series 66 licenses. Performed financial analysis and presented appropriate products.

• Established and maintained client relationships, exceeding expectations by 105%
• Involved in a rigorous training process that increased productivity by 100%

Managed corporate projects from initiation to closing that involved teams of developers, quality assurance testers, and product managers through the various stages of product design and development. Managed and enhanced the quality of software and services delivered to insurance and financial institutions such as Prudential, Ameriprise, and M Financial. Delivered quality products by understanding the Software Development Life Cycle (SDLC) and carefully integrating it with the Project Management Life Cycle (PMLC).

• Improved the quality and delivery methods that led to the actual achievements the customers actually wanted by 100%.
• Exceeded project expectations by delivering on time and on budget by 200%
• Increased the organizations bottom line by saving time and money.
• Maintained and Improved client relations by 90% by delivering quality products.

Managed and Maintained multi-million dollar accounts which included M Financial, Prudential, New York Life, MetLife, and Sun Life. Obtained a clear understanding of the business issues and converted those into business and technical requirements accordingly by recommending and implementing the solutions. Managed our software development phase, user acceptance testing (UAT) phase, and production phase for our teams in Pasadena and India. Provided expertise in resolving business and technical issues arising in the analysis/design/implementation phases and provide pre and post implementation support when needed.

• Improved business processes that helped to complete projects on time by 50%
• Established new direction with procedures that decreased migration time by 100%
• Developed new business processes that saved time and money to both external and internal client which ultimately led to 100% customer satisfaction.

Provided third level support to corporate clients for both database issues and network issues. Analyzed relational database systems to identify threats, vulnerabilities, and countermeasures. Participated in project planning, execution, control and requirements analysis. Documented functional and technical specifications.

• Fixed database related issues within 2-4 days depending on the complexity.
• Developed new procedures by creating and improving business processes.Increased productivity by 40%

Provided consulting to customers from backup procedures to LAN configurations. Troubleshoot relational database errors, and troubleshoot complex client/server network connectivity issues in NT, Novell, Win2K, Win ME and Win9x peer-to-peer and server-based LAN environments. Traveled to customer sites to install converted databases, software, Sybase SQL and configure network when necessary. Trained new personnel on troubleshooting, management and support of relational database software as well as networking fundamentals.

• Increased overall productivity by exceeding client support expectations by 200%
• Improved client awareness and support personnel by properly training and informing which led to increased productivity and increased the bottom line both internally and externally.

Emphasis on Project Management

Emphasis on Information Systems and Management Science