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Email
Glenn Pompey
Product/Program Manager
GLENN A. POMPEY
(626) 334-0621
gpompey2002@yahoo.com
http://www.linkedin.com/in/glennpompey
A consumer driven and results oriented Technical/Administrative Support professional with over 10 years of experience. I am adept at problem resolution, providing excellent customer service and training groups of individuals. Ability to work independently and in a team environment.
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AREAS OF EFFECTIVENESS
Program Management:
- Generated a tracking system for new products to be launched that generated a 10-15% savings to the Company.
- Reviewed physical First Article product sample before they were sent to the Customer for final approval. This resulted in 100 % approval rate of first article samples
- Created Spec Sheets for all new products that were distributed in PDF format to the Customer Main Warehouses. This ensured that all incoming product that was inspected by the Customer could use this as a visual reference for QC purposes.
- Identified and recommend program enhancement opportunities which resulted in a better customer experience
- Develop, documented and executed test conditions to test enhancements.
Marketing:
- Submitted Packaging Requests for all new products. That included coordinating with other departments with our Company or the Customers company to obtain assets such as product names, descriptions, images or any additional that were needed for completion.
- Coordinated with our Packaging department and our Procurement department to ensure items were ordered and received in time for Product launch.
- Served as Product Consultant to national sales team of 300 Sales Representatives and over 10,000 merchants.
- Developed requirements, conducted testing, provided user training and managed production problem resolution to support ongoing product development
- Manage the "lifecycle of all products within program. Including, performing sell-through analysis, pricing analysis, financial analysis, etc
Training:
- Provided user training on online web products to Sales Representatives and assisted them in their presentations.
- Develop, documented and executed test conditions to test enhancements.
- Provided training to Customers via phone or onsite of several different products.
- Provided Basic Computer training to new employees with the company
- Provided software and hardware troubleshooting to new trainees as well as co-workers as needed
Technical/Administrative Support:
- Customer Service Experience
- Intermediate knowledge of Web design
- Experience in creating and deleting email accounts
- Worked with SPAM filters
- Familiar with Social Media Sites
- Computer Skills: Windows XP/Vista/7, Microsoft Office 2003-2010, Visio and MS Project, Adobe CS5 Master Collection that includes Photoshop, Acrobat X, Dreamweaver, InDesign, After Effects/Premiere
Analytical Skills:
- Experience in building and maintain databases using Access
- Define program requirements and expectations, and ensured all requirements/expectations are met
- Define & developed program specific products, build the business case, manage implementation of plan
- Develop, documented and executed test conditions to test enhancements.
- Analyze current and potential partner relationships for solving program problems
- Manage the "lifecycle of all products within program. Including, performing sell-through analysis, pricing analysis, financial analysis, etc
PROFESSIONAL EXPERIENCE:
Web Designer/Webmaster (Contract Work) - Ridesafesaferide.com (2012 - Current)
Web Designer/Webmaster (Contract Work) - Stuffed Sandwich, San Gabriel CA (2011 " Current)
Program Manager, Superior Communications, Irwindale, CA (09/05 " 06/11)
Product Consultant, Bank of America Merchant Services, Pasadena, CA (06/02- 09/04)
e-Stores Product Manager, Bank of America Merchant Services, Pasadena, CA (10/99 to 05/02)
EDUCATION:
Associate of Arts Degree, Pasadena City College, Pasadena CA
Telecommunications
(626) 334-0621
gpompey2002@yahoo.com
http://www.linkedin.com/in/glennpompey
A consumer driven and results oriented Technical/Administrative Support professional with over 10 years of experience. I am adept at problem resolution, providing excellent customer service and training groups of individuals. Ability to work independently and in a team environment.
.
AREAS OF EFFECTIVENESS
Program Management:
- Generated a tracking system for new products to be launched that generated a 10-15% savings to the Company.
- Reviewed physical First Article product sample before they were sent to the Customer for final approval. This resulted in 100 % approval rate of first article samples
- Created Spec Sheets for all new products that were distributed in PDF format to the Customer Main Warehouses. This ensured that all incoming product that was inspected by the Customer could use this as a visual reference for QC purposes.
- Identified and recommend program enhancement opportunities which resulted in a better customer experience
- Develop, documented and executed test conditions to test enhancements.
Marketing:
- Submitted Packaging Requests for all new products. That included coordinating with other departments with our Company or the Customers company to obtain assets such as product names, descriptions, images or any additional that were needed for completion.
- Coordinated with our Packaging department and our Procurement department to ensure items were ordered and received in time for Product launch.
- Served as Product Consultant to national sales team of 300 Sales Representatives and over 10,000 merchants.
- Developed requirements, conducted testing, provided user training and managed production problem resolution to support ongoing product development
- Manage the "lifecycle of all products within program. Including, performing sell-through analysis, pricing analysis, financial analysis, etc
Training:
- Provided user training on online web products to Sales Representatives and assisted them in their presentations.
- Develop, documented and executed test conditions to test enhancements.
- Provided training to Customers via phone or onsite of several different products.
- Provided Basic Computer training to new employees with the company
- Provided software and hardware troubleshooting to new trainees as well as co-workers as needed
Technical/Administrative Support:
- Customer Service Experience
- Intermediate knowledge of Web design
- Experience in creating and deleting email accounts
- Worked with SPAM filters
- Familiar with Social Media Sites
- Computer Skills: Windows XP/Vista/7, Microsoft Office 2003-2010, Visio and MS Project, Adobe CS5 Master Collection that includes Photoshop, Acrobat X, Dreamweaver, InDesign, After Effects/Premiere
Analytical Skills:
- Experience in building and maintain databases using Access
- Define program requirements and expectations, and ensured all requirements/expectations are met
- Define & developed program specific products, build the business case, manage implementation of plan
- Develop, documented and executed test conditions to test enhancements.
- Analyze current and potential partner relationships for solving program problems
- Manage the "lifecycle of all products within program. Including, performing sell-through analysis, pricing analysis, financial analysis, etc
PROFESSIONAL EXPERIENCE:
Web Designer/Webmaster (Contract Work) - Ridesafesaferide.com (2012 - Current)
Web Designer/Webmaster (Contract Work) - Stuffed Sandwich, San Gabriel CA (2011 " Current)
Program Manager, Superior Communications, Irwindale, CA (09/05 " 06/11)
Product Consultant, Bank of America Merchant Services, Pasadena, CA (06/02- 09/04)
e-Stores Product Manager, Bank of America Merchant Services, Pasadena, CA (10/99 to 05/02)
EDUCATION:
Associate of Arts Degree, Pasadena City College, Pasadena CA
Telecommunications