Beverly Adams

Beverly Jane Adams
214 Hillyer Place
Decatur, GA 30030
(404) 968-9375 or (860) 306-2711
adamsworkout@aol.com


OBJECTIVE Seeking a position that will utilize my knowledge of healthcare insurance, project management, sales, planning, leadership and team building skills along with my commitment to quality assurance and customer service, while providing continuous and challenging growth opportunities.

EXPERIENCE

2008- Present Connecture, Inc. Atlanta, GA
Business Analyst

• Responsible for developing business requirements, Small Group, web-based sales and service automation application for Blue Cross Blue Shield of MI
• Accountable for implementing quality controls through project life-cycle (preparation, execution and deployment)
• Responsible for managing the development and implementation of project approach based on business walk through with client
• Partnered with development team to define and implement business requirements to ensure timely code deployment to QA for component and defect testing
• On sight support to client, Blue Cross Blue Shield during their pre-QA, QA and UAT development
• Liaison to the offshore vendor and QA staff
• Participated in Quality Assurance smoke testing code deployment

2006-2008 United Health Group, Hartford, CT
IT Quality Assurance Consultant

• Quality Assurance Manager responsible for managing and implementing changes to the Producer Data Base and Producer Credentialing System
• Responsible for implementing process improvements during project life cycle (defect management/resolution, resource planning, project re-planning)
• Quality Assurance Release Lead, responsible for managing the Automated Underwriting Program, Financial Underwriting Phase 2 projects for Small Business (2-50 employees) and Key Accounts (51-99 employees)
• Accountable for implementing quality controls through project life-cycle (preparation, execution and deployment)
• Responsible for managing the development and implementation of project approach based on business and design walk through's
• Partnered with the business in planning stages to strategically drive applications and enhancements across platforms
• Responsible for ensuring test execution met project time line including defect management
• Facilitated daily triage/defect meetings during QA and UAT test phases
• Partnered with development team to define and implement strategy criterion to ensure timely code deployment to QA for component and defect testing
• Responsible for budget and resource planning
• Liaison to the onshore and offshore vendor

2000-2006 CIGNA Corporation, Bloomfield, CT
Quality Assurance Test Manager

• Ensured project releases and delivery dates were not jeopardized by competing projects. Project plans used to track and prioritize test phases and work load requirements from team of three full time employees and two offshore consultants
• Responsible for the ongoing management of testing scope and communication of test results, milestones and deliverable progress to staff, ASG Quality Assurance Lead, Matrix Partners, Test Coordination and Data Support teams and peers as well as communicate, research and resolve any issues that arise during test phases
• Contributing team member in the planning, creation and execution of test strategies and test scripts with focus on efficiencies
• Accountable for following standard test process and procedures including risk based planning
• Responsible for piloting the successful off shoring of all Billing application Applications to partners in India, ultimately leading to the off shoring and cost savings of testing for two Employer Service domains
• Provided exemplary customer service to all downstream support groups. This included clear and concise communication between applications and all interface partners as well as sharing my operational knowledge to all levels.
• Planning, executing and monitoring of all testing for each release, including tracking and monitoring release defects. Worked with programmers to ensure timely resolution and retesting of defects until they met set criterion

1996-1999 Yale New Haven Health, Managed Care Division, New Haven, CT
Client Implantation Manager

• Key member of Executive Team responsible for acquisition and management of Third Party Administrative services for Connecticare, Oxford Health Plan, Norwalk Hospital and CIGNA Health Care. Liaison for Third Party Administrators and clients
• Project Manager for multi-phase, million dollar imaging project for customer service call-tracking and claim-routing. Duties included development, testing and managing support staff and claims personnel
• Client Implementation Manager for the Pharmacy Benefits Management (PBM)
• Responsible for the development and creation of Requests for Proposals on behalf of clients, including the implementation and coordination of post Request for Proposal plans to ensure on time deliveries were met