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  • Jason Burson

    Hands For Work and Mind for New Ideas...

    Jason E. Burson
    2551 Terrace Trl
    Decatur, GA 30035

    Career Summary To find a career oriented professional position, that will give me a tremendous learning experience, challenge my ability to motivate, and augment my leadership skills.

    Profile * Several years of Health Benefits Training and Leadership experience.
    • Ability to direct complex projects from concept to fully operational status.
    • Goal-oriented individual with strong leadership and sales capabilities.
    • Organized, highly motivated, and detail-directed problem solver.
    • Proven ability to work in unison with staff, volunteers, and board of managers.
    • Served in client management sales and training for several clients including Cingular Wireless, DirecTV, T-Mobile, American Express, and PacifiCare/United Health Care.
    • General Knowledge of Human Resource Policies and Procedures.
    • Proven ability to choose the right candidates for various positions.
    • Currently working with employees from over 65 nationalities.

    B.A., Communications, Alabama A&M University

    Relevant Experience & Accomplishments
    Program Coordination
    • Successfully supported several Call Center start-ups for Multi-Million Dollar accounts.
    • Successfully organized the Department attrition program.
    • Clients include PacifiCare, American Express, Cingular Wireless, T-Mobile, and DirecTV.
    • Wrote and established Training Curriculum for various clients.
    • Managed various employee and supply budgets.
    • Completed National Training Clinic.
    • Contributed in the acquisitions of several portions of client business.
    • Managed Several Company Picnics.
    • Currently supporting 'Chart Your Course motivation program*
    • Directed recruitment and retention of a staff of 16 employees.
    • Trained, supervised and evaluated staff, coached improvement and management skills.
    • Resulted in multilateral staff achievement of work objectives.
    • Successfully refined and implemented new Training projects.
    Employment Training and Development Manager, Royal Caribbean International
    • Responsible for conducting training sessions covering specified areas such as on-the-job training, diversity, harassment, ethics, guest service, sales techniques, health and safety practices, public relations, refresher training, leadership and managerial training, and promotional development
    • Responsible for providing professional internal consulting that creates measurable performance solutions and long-term growth and development for all Royal Caribbean employees.
    • Responsible for auditing and preparing reports for shore side and shipboard management of employee training.
    • Responsible for consulting with management to conduct training and development needs analysis that identifies what knowledge and skills of officers, staff and crew need to perform at or above our brand performance standards for employees from over 65 different countries.
    Human Resources Benefits Trainer, Huntsville Hospital
    • Assists in coordinating all aspects of the Huntsville Hospital benefits program, to include conducting new employee orientation, processing employee benefit changes and coordinating a variety of employee recognition programs.
    • Worked with and advised employees on eligibility, provisions and other matters related to benefits in such plans as the health and dental plan, 401(k) and 457(b) plan, group life insurance plan and the long term and short term disability plans.
    • Assisted in the preparation of employee benefit booklets and other employee benefit communications.
    • Responsible for new hire and miscellaneous benefit data entry. Assisted in answering benefits department and front desk telephones. Also, worked the front desk during lunches, off days, and generally, whenever needed. 2007-2008
    Operations Training/Quality Manager , West Corporation, Huntsville, Alabama
    • Responsible for supervising, training, and providing leadership to training staff.
    • Responsible for interviewing and hiring quality employees
    • Responsible for performance appraisals of direct reports and maintaining and up to date performance file.
    • Also responsible for maintaining budget goals
    • Also responsible for leading or participating in activities of a project nature, and establishing departmental objectives as it relates to corporate goals by, implementing various plans and programs for attainment. 2004-2007
    Operations Trainer, West Corporation, Huntsville, Alabama
    • Primarily Responsible for training customer service for PacifiCare Healthcare assigned production employees which includes, conducting training sessions, mini-courses, in-service presentations, client presentations, as well as assisting in the development of the training materials..
    • Client served include: Cingular Wireless, DirecTV, American Express Gift Card, Inbound Card Sales and Welcome Card programs, T-Mobile and PacifiCare Health Insurance. 2002-2004
    Interim Training Developer, West Corporation, Huntsville, Alabama
    • Responsible for writing, evaluating and revising training materials to meet operational performance requirements; assist in the analysis, design and development of multimedia and/or web-based training programs which may include updating existing material 2000-2002

    Quality Auditor, West Corporation Huntsville, Alabama
    • Responsible for ensuring call quality by randomly sampling production employee calls, assessing performance quality and providing immediate feedback to the production employee; assist with refresher training and coaching of production employees.
    • Served DirecTV as well as PacifiCare/United Healthcare. 2000
    Involvement Alpha Phi Alpha Fraternity Inc., Vice-president of Chapter, educational chair
    Phi Mu Alpha Professional Music Fraternity, Alumni Member
    Martin Luther King Jr. Elementary School, Mentor
    'Voteless People is a Hopeless People, Committee member
    North Alabama Sickle Cell Foundation- Board Member /Treasurer
    100 Black Men of America Mentoring Organization- Member
    United Way Leaders on Loan Executive Program-Loaned Executive

    Honors & Awards Honorary Secretary of State, Alabama (1998)
    2004 Brother of the Year, Alpha Phi Alpha Fraternity, Inc (Rho Eta Lambda)
    Student Government Leadership Award (1998)

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