Please enter the password you have been provided to view this resume
Email
John Acosta
Eager and Enthusiastic EMT
John J. Acosta
8002 W. Waltann Ln
Glendale, Arizona 85304
E-Mail: jyacosta@yahoo.com
Cell: (602) 908-4331
OBJECTIVE: Seeking a professional career that will allow for rewarding and long-term growth opportunities.
EDUCATION: GLENDALE COMMUNITY COLLEGE, Phoenix, Arizona
Licensed Emergency Medical Technician EMT (2009) License#83034
PROFILE: * Great health care provider and customer service experience .
* Ability to handle high volume, fast paced, high intensity environments.
* Excellent ability to build rapport and outstanding people skills.
* Proven leadership skills with ability to motivate others and encourage peak performance.
* Skilled in supervising, training and coordinating personnel and achieving optimum efficiency.
* Extensive analytical and problem-solving skills with ability to achieve strategic objectives.
* Goal oriented, dedicated professional, highly motivated self-starter, and decision-maker.
* Team player and capable of performing independently in a competitive business environment.
EXPERIENCE:
2009-present- Pleasant Harbor Marina
Bar Manager
* Managed and coordinated daily operations & weekly events for Bar, Nightclub, Restaurant.
* Accounted for all bar inventory and cash flow for weekly usage.
* Successfully handled high volume customers and members providing excellent customer service.
* Provided an enjoyable atmosphere for customers ensuring repeat patronage.
2007-2009 Fox Sports Grill, Glendale, Arizona
Bartender
* Greet and take care of all bar and restaurant patrons.
* Open and close down bar including stocking and cleaning.
* Insured all industry city, state and federal safety regulations were adhered to.
2005-2007 BAR (TOMA) / CLUB 1922 , Tucson, Arizona
Bar Manager, Event Coordinator
* Managed and coordinated daily operations & weekly events for Bar, Nightclub, Restaurant.
* Accounted for all bar inventory and cash flow for weekly usage.
* Successfully handled high volume customers providing excellent customer service.
* Provided an enjoyable atmosphere for customers ensuring repeat patronage.
2006-2007 STILLWELL EVENT HOUSE
Bartender
* Tended bar for events ranging from weddings, corporate events, fraternity and poker parties.
* Provided event coordinator with ideas and suggestions to make event run efficiently.
* Responsible for complete alcohol and bar setup as well as clean up.
* Provided outstanding, prompt service for up to 300 guest at a single event.
2002-2005 Club Pearl, Phoenix & Phoenix Arizona
Head Bartender
* Responsible for all bar inventory accounting for weekly usage.
* Served happy hour food menu to all bar patrons.
* Successfully handled high volume customers providing excellent customer service.
* Created weekly bar and cocktail server schedules.
2001-2002 CHASE MANHATTAN BANK , Tempe, AZ
Customer Service Representative
* Assisted Chase customers with their account information.
* Handled inbound customer service calls.
* Attended Chase communication classes on how to provide great customer service.
* Provided instruction to new employees questions on Chase procedures.
* Numerous customer compliments for outstanding service.
* Created quality assurance programs in order to maintain value added customer service visibility
SOFTWARE: * Proficient in using Windows (XP) and various software applications and systems, including:
* Microsoft Word * Microsoft Access * Microsoft Excel
* Microsoft Publisher * Microsoft FrontPage * Lotus 1-2-3
REFERENCES: Available upon request
8002 W. Waltann Ln
Glendale, Arizona 85304
E-Mail: jyacosta@yahoo.com
Cell: (602) 908-4331
OBJECTIVE: Seeking a professional career that will allow for rewarding and long-term growth opportunities.
EDUCATION: GLENDALE COMMUNITY COLLEGE, Phoenix, Arizona
Licensed Emergency Medical Technician EMT (2009) License#83034
PROFILE: * Great health care provider and customer service experience .
* Ability to handle high volume, fast paced, high intensity environments.
* Excellent ability to build rapport and outstanding people skills.
* Proven leadership skills with ability to motivate others and encourage peak performance.
* Skilled in supervising, training and coordinating personnel and achieving optimum efficiency.
* Extensive analytical and problem-solving skills with ability to achieve strategic objectives.
* Goal oriented, dedicated professional, highly motivated self-starter, and decision-maker.
* Team player and capable of performing independently in a competitive business environment.
EXPERIENCE:
2009-present- Pleasant Harbor Marina
Bar Manager
* Managed and coordinated daily operations & weekly events for Bar, Nightclub, Restaurant.
* Accounted for all bar inventory and cash flow for weekly usage.
- Stocked bar, restaurant and night club with alcohol.
* Successfully handled high volume customers and members providing excellent customer service.
* Provided an enjoyable atmosphere for customers ensuring repeat patronage.
2007-2009 Fox Sports Grill, Glendale, Arizona
Bartender
* Greet and take care of all bar and restaurant patrons.
* Open and close down bar including stocking and cleaning.
* Insured all industry city, state and federal safety regulations were adhered to.
2005-2007 BAR (TOMA) / CLUB 1922 , Tucson, Arizona
Bar Manager, Event Coordinator
* Managed and coordinated daily operations & weekly events for Bar, Nightclub, Restaurant.
* Accounted for all bar inventory and cash flow for weekly usage.
- Stocked bar, restaurant and night club with alcohol.
* Successfully handled high volume customers providing excellent customer service.
* Provided an enjoyable atmosphere for customers ensuring repeat patronage.
2006-2007 STILLWELL EVENT HOUSE
Bartender
* Tended bar for events ranging from weddings, corporate events, fraternity and poker parties.
* Provided event coordinator with ideas and suggestions to make event run efficiently.
* Responsible for complete alcohol and bar setup as well as clean up.
* Provided outstanding, prompt service for up to 300 guest at a single event.
2002-2005 Club Pearl, Phoenix & Phoenix Arizona
Head Bartender
* Responsible for all bar inventory accounting for weekly usage.
* Served happy hour food menu to all bar patrons.
* Successfully handled high volume customers providing excellent customer service.
* Created weekly bar and cocktail server schedules.
2001-2002 CHASE MANHATTAN BANK , Tempe, AZ
Customer Service Representative
* Assisted Chase customers with their account information.
* Handled inbound customer service calls.
* Attended Chase communication classes on how to provide great customer service.
* Provided instruction to new employees questions on Chase procedures.
* Numerous customer compliments for outstanding service.
* Created quality assurance programs in order to maintain value added customer service visibility
SOFTWARE: * Proficient in using Windows (XP) and various software applications and systems, including:
* Microsoft Word * Microsoft Access * Microsoft Excel
* Microsoft Publisher * Microsoft FrontPage * Lotus 1-2-3
REFERENCES: Available upon request