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  • Jonfrank Murray

    Human Resources,


    Jonfrank Murray
    325 Kensington Lake Circle
    Brandon, Florida 33511
    813-928-2452
    ginajonf@msn.com



    Summary of Qualifications
    • monitoring for quality assurance and regulatory compliance
    • experience at recruiting, hiring, and training
    • HR paperwork, background screening,
    • trained all levels of staff
    • proficient with Microsoft Word, Excel, Outlook and PowerPoint
    • extensive supervisory/management background
    • strong customer service skills
    WORK EXPERIENCE

    CITIBANK
    Client Escalations Supervisor, November '08 " March '10
    Resolve internal and external client issues. Track current inquiry trends with various departments. Train clients and employees on products and policies. Troubleshoot customer issues with accessing the company website. Initiate fraud prevention procedures to discern risks of flagged transactions. Monitor calls to ensure regulatory compliance and quality assurance.

    IHOP-SRP
    General Manager, November '06 " January '08
    Focus on recruiting, staffing, hiring, training, quality assurance, team building, and employee development. Daily operations also included local marketing initiatives including the creation of ad collateral, scheduling, developing budgets and planning through projections. Human resource duties included corporate compliance and liability awareness through orientations, continued trainings on regulations as well as harassment/hostile workplace.

    THE DINNER FACTORY, INC.
    President, January '03 " November '06
    Created, developed and implemented a meal preparation/ personal chef business. Responsible for menu development, cost control, bookkeeping and generating sales. Daily operations also included local marketing initiatives including the creation of ad collateral, scheduling, developing budgets and planning through projections.

    WESTERN JUDICIAL SERVICES
    Training Facilitator, '03 " '05
    Training of court ordered clients in a classroom setting; topics included sexual harassment, anger management and respectful partnership. Assisted with curriculum development and presented certification trainings.

    ROE & ASSOCIATES
    Behavior Assistant & Non Resident Support Staff, '05 " '05
    Assisted Behavior Analysts in behavior program implementation; assisted individuals with developmental disabilities in learning new behaviors, exploring their community and achieving personal goals.


    PICCADILLY CAFETERIAS INC. (800-292-7422)
    Vice President and (General Manager) JULY '98 " November '02
    Responsible for all aspects of the restaurant: Scheduled between 30 to 75 staff members weekly. Hired and tracked employees' compliance with training. Focus on recruiting, staffing, hiring, training, quality assurance, team building, and employee development. Daily operations also included local marketing initiatives including the creation of ad collateral, scheduling, developing budgets and planning through projections. Human resource duties included corporate compliance and liability awareness through orientations, continued trainings on regulations as well as harassment/hostile workplace.

    EDUCATION
    University of Phoenix: currently enrolled, maintaining a 3.92 GPA; Hillsborough Community College (transferred to University of Phoenix). Bachelor's of Science in Psychology anticipated in May, 2011.

    OTHER
    I am currently contributing as a local writer on Examiner.com ironically with a focus on job seeking. http://www.examiner.com/x-51729-Tampa-Job-Search-Examiner

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