Jonathan Paniagua
11118 SW 132nd Place
Unit 1
Miami, FL, 33186
Phone (305) 677-9414
Cell (305) 519-5268
E-mail: jon.paniagua@gmail.com

Summary of Qualifications

I am fluent in the following languages

• English
• Spanish

I have strong skills with the following applications, technologies and operating systems:

• Microsoft Desktop Operating Systems (3.1 through Window 7)
• Microsoft Server Operating Systems (NT 4 - 2008)
• Microsoft Exchange Server 5.5/2000/2003
• Symantec Backup Exec
• Lotus Notes
• Microsoft Office 97/2000/XP/2003/2007
• Microsoft SQL (Entry level tasks)
• Apple Mac OS X
• Various Network Protocols such as TCP/IP and IPX/SPX
• NCR POS Hardware
• HTML
• Adobe Photoshop
• Remedy
• Citrix
• VMWare
• Epicor Financial Suite (System Administration)
• Visual Basic

Education

Current MDC Miami, FL
Associate's Degree in Computer Science
Attending MDCC to obtain an Associate's Degree in Computer Science. My plan is to continue my education after getting my degree.

Professional Certifications
Microsoft Certified Professional (MCP)
Currently studying for more tests to obtain MCSA certification.


Employment 2006 - Present Steiner Management Services, L.L.C. Miami, FL
Tech Specialist 2

• Responsible for daily helpdesk and desktop support operations for a Multi-National publicly traded company (NASDAQ: STNR). Duties include providing first, second and third level support and troubleshooting for all corporate user desktops/laptops, mobile devices and network infrastructure. Tracking incidents using Service Desk Express (Magic). Documentation of changes and adhering to change control policies. Ensuring that all helpdesk operations conform to SOX Compliance Policies. Responsible for purchasing, ordering and receiving all IT related equipment. Responsible for creating and deploying a corporate imaging solution for standard desktop/laptop rollouts. Other duties include managing BlackBerry Enterprise server and users, handling any server installs or server support issues as assigned, providing assistance with any Domain administration tasks as assigned. Creating new users in Active directory, managing resources and publishing application in the Citrix Environment. I have also taken lead in major projects such as initial setup and configuration of VMWare environment, initial setup and maintenance of Virtual Servers within VMWare, developing a captive portal wireless appliance for one of the company's land spas. Traveling to the company's data center (located at the NAP of the Americas) to replace servers, perform scheduled and emergency maintenance. I have been performing backup administration duties for over 1 year. I have also headed the deployment of Visia Face Scanner equipment in over 30 Nordstrom's retail stores across the US. I created and tested the image used for the laptops that control these scanners and I am now managing and supervising outsourced personnel to handle future deployments of this system. I also wrote an application in Visual Basic to control the start times of services and applications for these systems.

2004 - 2006 Travel Traders, L.L.C. Miami, FL
Helpdesk Analyst

• Responsible for providing technical support for over 300 company owned retail stores across 36 states. Was heavily involved in the rollout of over 600 POS systems in a period of 2 months. Acquired, implemented and maintained a Call Ticketing System to help improve the quality and response time of the helpdesk. Managed 5 servers for the company, 3 local and 2 located in Atlanta, GA. Created scripts and hard drive images to automate the setup and configuration of POS systems for new and existing retail stores. Created the company website located at www.traveltradersllc.com (site has since been redesigned). Helped support and maintain the company's retail infrastructure consisting of ISDN and modem sites. Configured and Maintained the company's BlackBerry Server and devices. Configured Sprint Treo 650's for mobile employees.

2001 - 2004 ThinkTrap, Inc. Miami, FL
Network Consultant / Web Developer

• Responsible for acquiring new clients and selling Technical Services to local businesses. Also responsible for developing Network Solutions and Websites for clients. Technical Services included Backup Strategies, Network Design & Implementation, Desktop and Server Support & Maintenance.

2000 - 2001 Punto-Com, Inc Miami, FL
Network Administrator

• Responsible for the planning and deployment of a Microsoft Windows 2000 Network and for the creation of a domain that maintained over 50 users. Daily responsibilities included every aspect of user and network support including maintaining a Microsoft Exchange Server, keeping an equipment database, performing daily backups, and the support of the over 50 end users.

1999 - 1999 LAN Associates Ft. Lauderdale, FL
Network Engineer

• Provided network support for various clients in Miami and Ft. Lauderdale in both Novell Netware and Microsoft Windows NT environments. Responsible for providing both software and hardware user support. Assisted in the design and implementation of small and medium Ethernet networks and in the migration of various servers from Microsoft to Novell.

1998 - 1999 TekSystems Miami, FL
PC Support Technician

• Worked for TekSystems and was contracted out to various companies including Burger King Corporation, Ivax Pharmaceuticals Corp., and The Answer Group to perform various user and network support tasks. These tasks included performing a variety of software and hardware upgrades and making sure that both the office and field computers were Y2K compliant. Also responsible for supporting applications such as Microsoft Office 97, Lotus 1-2-3, and Lotus Notes Mail.