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  • laroy walker

    Expericenced Customer Service Representative

    Laroy Walker
    1520 W palmer Dr #3
    Phoenix,az 85021

    To obtain a position that is challenging and that will allow me the opportunity to acquire experiences for
    self-improvement and personal growth to enhance my abilities.

    Summary of Qualifications
    Works well independently with little supervision.
    Exceptional Customer Service and organization Skills
    Very efficient and task oriented
    Computer skills: MS Word, Power Point, Excel and Internet
    Office skills: phones, typing 40+wpm, data entry, copying, faxing, filing and documentation,10-key
    Ability to navigate in multiple systems while interacting with the customer
    Strong analytical and decision-making skills
    Ability to work in a fast paced call center environment, meeting production goals
    2 years Cash Handling experience
    DPS Guards Card Certified

    North High School
    Phoenix, Arizona US -1998- 2002

    ER Solutions, Phoenix,Arizona 10/2010-08/2011
    Collections Agent
    Meet personal and team collection goals by contributing to the group effort of collection on delinquent accounts, reviewing accounts, and arranging payment plans over the phone.
    Understand and utilize basic collection techniques to communicate with consumers and authorized third parties in an attempt to collect past due balances for our clients.

    Discount Cab Company, Phoenix, Arizona 8/2007-1/2010 
    Customer Service/Dispatch
    Contacted Customers to ensure their taxi reservations
    Assisted drivers with trip inquiries
    Quality Assurance of Drivers and Employees
    Assisted Customers and drivers with their complaints
    Bonus compensation team
    Assisted with Hiring of new drivers

    Super Shuttle, Phoenix, AZ 6/2004 " 8/2007
    Reservations agent/Dispatcher
    Efficiently and professionally handled variety of customer transactions
    Assisted customer with quality control inquires
    Dispatched van assignments to driver to ensure customers are boarded on time
    Assisted customers with complaints and lost and found

    Securitas Security Services,
    Security officer, Phoenix, Arizona 1 /2003 - 6/2005
    Monitor and authorize entrance and departure of employees and visitors onto premises
    Write reports of daily activities and irregularities
    Patrol industrial and commercial premises to prevent intrusions
    Answer calls and provide information during non business hours

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