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Email
mario acevedo
Tech Support
Mario J. Acevedo
2020 S Mission Rd Tucson, AZ morchid79@yahoo.com 520.331.4363
Qualifications
Able to observe, learn and deploy unfamiliar hardware and software. Proven ability to coordinate, support activities and process. Able to bridge the gap between technical to non-technical people. Proven ability to work as a team player and meet company objectives.
Technical Areas
System " Windows XP, Windows Server 2003, Windows Vista, Windows 7, Linux
Hardware " routers, hubs and switches, access points, firewalls (Dell)
Power edge servers, wireless, Dell/HP towers
Software " Microsoft Office 2003/07, VMware workstation, ESXi and Sphere, putty, Anti-virus,
Norton Ghost, PGP disk encryption, Remote Desktop, VNC
Networking " DNS, RRAS, TCP/IP, RIP, SMTP, POP, VPN, SFTP, SSH, VPN
Certifications: Education:
Microsoft Certified Professional (MCP) U of Phoenix Bachelors in Information Technology
Dell Certified System Expert (DCSE) (BSIT) 9/02-11/06 GPA 3.2
Training for Cisco certified entry network technician (CCENT)
Positions Held
09-10/10-11
Volt Technical Services
Field Tech (Temp) Salary 19.00 per hour
- Scheduled and drove to city subdivisions to perform computer refreshes
- Performed wireless analysis, beacon, LOS, and channel configuration.
- Tracked Asset inventory and communicated with department supervisors of any concerns
- Volunteered, and recovered lost data on 23 users saving $800.00 per hard disk
- Physically cleaned and performed memory upgrades
- Tutor new users on new applications and usage
Grupo Comp LLC.
Computer Technician (contract)
- Received 80 raw computers within a daily bases for rebuilding
- Ghosted computers with Windows XP home/pro, drivers and additional software
- Built custom computer based on customers' orders and requirements
- Communicated with help desk department for additional troubleshooting or concerns
- Managed computer inventory 80 + and peripherals
- Increased productivity by building in bulk not per order basis
Cc-ops
ICMS Tech
- Work with a team to refresh 600+ HP Computers, hardware and software for Raytheon Systems
- Ghosted new computers with XP pro, added to Raytheon domain and added local admin rights
- Communicated with customer's, scheduled installations visits, drove to locations
- Responsible for training new ICMS technicians
- Instructed customer through PGP encryption and lotus notes installation
Kite Networks
Tech Support Rep
- Kite Networks call center environment, receiving high volume calls for SOHO internet troubleshooting
- Installation and configuration of DSL modems, VOIP and wireless setups
- Documenting and providing network resolutions to internet connectivity issues
- Monitor wireless MMDS sectors/traffic, SNR, QOS, to customer premises
- Took the initiative of updating our troubleshooting flow charts