Please enter the password you have been provided to view this resume
Email
Mayra Acosta
Sales Associate and Customer Service Representative
Objective
I am seeking a position, which will continue to allow me to diversify my career in an organization where the area of opportunity is growth oriented and progressive.
Employment History
AT&T
Utility company that provides services such as telephone, internet, cellular service and television programming.
Sales Associate
Miami, FL
October 2007 - March 2010
-Followed call flow and resolved customer requests while also selling different products available to them.
-Explained phone bills in detail and gave adjustments as necessary.
-Sent requests to technicians for many different repair issues, and followed up in different systems.
- Did call backs in regards to order status and also did sales call back.
- Reached top 5 in center for 10 consecutive months as one of their top sellers.
-Explained phone bills in detail and gave adjustments as necessary.
-Sent requests to technicians for many different repair issues, and followed up in different systems.
- Did call backs in regards to order status and also did sales call back.
- Reached top 5 in center for 10 consecutive months as one of their top sellers.
Yale Mortgage
Mortgage company that provides hard equity loans to people with good or bad credit.
Assistant Manager
Miami, FL
May 2006 - September 2007
-Print submissions mortgage brokers input to be entered in our LP system for the loan process to begin
-Make sure all submissions are entered in the system so that brokers may have a 24-hour turn around time.
-Pull comparable sales for loans and prepare files for comp-out.
-Assign each submission to the appointed account representative for the area the property is in.
-Rush files by prioritizing which ones are to have preliminary commitments sent out to brokers.
-Make sure all submissions are entered in the system so that brokers may have a 24-hour turn around time.
-Pull comparable sales for loans and prepare files for comp-out.
-Assign each submission to the appointed account representative for the area the property is in.
-Rush files by prioritizing which ones are to have preliminary commitments sent out to brokers.
Precision Response Corporation
Outsources calls for different companies at lower rates than other call centers.
Sales Associate
Miami, FL
January 2005 - April 2006
-Responsible to the Telesales team alongside Expedia.com.
-Provided excellent customer service when assisting customers in finding traveling destinations, hotel and auto rental services.
-Clerical duties include: answering phones, scheduling, data input, maintain file system, and deliveries, produce and create spreadsheets, files, memos, correspondence, and emails as needed.
-Provided excellent customer service when assisting customers in finding traveling destinations, hotel and auto rental services.
-Clerical duties include: answering phones, scheduling, data input, maintain file system, and deliveries, produce and create spreadsheets, files, memos, correspondence, and emails as needed.
Education
Florida International University
Miami, FL
Criminal Justice
June 2004 - Present
South Dade Senior Highschool
Homestead, FL
High School Diploma
August 2000 - May 2004
Skills
-Bilingual: Orally fluent and excellent writing skills in both Spanish and English.
-Trained in fire safety, conflict resolution, and substance abuse awareness.
-Computer proficiency includes: Type 45-50 wpm, Windows 98, 2000, ME, X/P, Internet Explorer 5.0+, Microsoft Office, Photoshop, Word Perfect5.1/6.0, Adobe Acrobat, Panthersoft.
-Organizational, rational and interpersonal skills.
-Trained in fire safety, conflict resolution, and substance abuse awareness.
-Computer proficiency includes: Type 45-50 wpm, Windows 98, 2000, ME, X/P, Internet Explorer 5.0+, Microsoft Office, Photoshop, Word Perfect5.1/6.0, Adobe Acrobat, Panthersoft.
-Organizational, rational and interpersonal skills.