Manuel Abril

Manuel G. Abril
6511 N 18th Pl
Phoenix AZ 85016
Cell/Home: (602) 579-9824

Objective: To obtain a challenging and rewarding position that utilizes my strong work ethic and past experience.

Work Experience:

Charles Schwab December 2007 to November 2009
2423 E Lincoln Dr, Phoenix, AZ 85016
Client Service Representative

• Met company standards
• Provide clients with resolution to issues
• Team motivator
• Banking/Visa Credit Card Subject Matter Expert
• Complementary Portfolio Consultation team leader
• Nominated for Peer Recognition Award

Arizona Federal January 2003 to September 2007
333 N 44th St, Phoenix, AZ 85008
Director of Risk Management

• Managed multiple areas (Collections, Insurance, Titles and Liens)
• Minimize losses - from 15 days delinquent to Recovery including third party collection vendors
• Manage 43 employees, 3 three trainers, Supervisors and Managers
• Created Department Training, Goals and recognitions Programs
• Managed Insurance products and vendors
• Reduced Credit Union delinquency to company lows
• Improved Insurance programs and increased profits/sales
• Received various company recognition awards

Green Point Credit March 2001 to August 2002
Collection Manager

• Minimize losses from early stage delinquency to Charge-off (Including repossession and foreclosure)
• Managed 15 employees
• Created team goals, performance standards and recognition

Discover Card Financial Services February 1989 to March 2001
Business Technology Support Manager, Help Desk Manager, Collections Manager, Team Coordinator, Trainer, Collector and Sr. Credit Analyst

• Almost 13 years of service in various positions
• Project Management experience
• Business Group Technical Liaison for Collections, Card Member Services, Marketing and Teleservices departments
• Managed 18 to 56 employees, Supervisors, Trainers and Technology Support Personnel

Education:
Rio Salado Community College and Phoenix College, currently attending pursuing an AA Degree


References:
Available upon request