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morgan abdallah
Creative and tech-savvy marketer
Objective
Employment History
Netsmartz – SEMWORx eHealth Division
www.semworx.net
The SEMWORx eHealth Division was launched to utilize Netsmartz' expertise in eBusiness development with the health care industry to bring them into the digital age.
Sales and Implementation
Rochester, NY
June 2009 - Present
- Worked on all aspects of launching the division, including logo design, website design, hiring and training new sales people and setting up corporate intranet.
- Completed three day training and certification from eHealth software leader Allscripts' Certified Reseller Program.
- Created and managed workflow including hardware and software sales quotes, contracts, implementation details and requirements.
Netsmartz – LearnSmartz eLearning Division and FiberSmartz eBusiness Division
www.learnsmartz.net , www.fibersmartz.com
LearnSmartz is Netsmartz' Learning Management System software that is used by companies such as Honda, Volvo, LaZBoy and many others to facilitate corporate education programs.
Marketing
Rochester, NY
September 2008 - November 2009
- Worked to bring LearnSmartz, Course Builder and FiberSmartz to market which included quality control and testing for software, creation of product brochures and marketing slicks, demo instance creation with data entry and learning tutorial creation.
Netsmartz – Corporate Office
www.netsmartz.net
Netsmartz is a leader in eMarketing, eBusiness, eLearning and software development.
Office Manager
Rochester, NY
August 2008 - November 2009
- Managed all aspects of the office such as answering telephones, managing multiple bank accounts and sub businesses, accounts receivable and accounts payable, human resources including benefits, payroll, 401(k), legal, visa and immigration and employee relations.
Sutherland Global Services - Hewlett Packard Home and Home Office Division
Sales and Customer Service Architect
Rochester, NY
November 2006 - January 2008
- Proficient in identifying the reason for customer's call, finding solutions to address customer's problems, identifying any other possible needs, and resolving the customer's issue by positioning a total solution.
- Trained and experienced in several telephone order management, product database, customer relationship management, and incoming call answering software packages.
- Received numerous awards including Employee of the Month April 2007 by Sutherland Global Services and HP Home and Home Office.
- Highest Conversion Rate February and March 2007 by HP Home and Home Office.
- Highest Revenue per Call February 2007 by HP Home and Home Office.
Education
International Academy of Design and Technology
Tampa, FL
October 2006 - January 2008
- Focus on Sales, Marketing, E-Marketing, Graphic and Fashion Design, and Fashion Marketing
- Contact: Henry LaChapelle - Head of Marketing Department
Monroe Community College
Rochester, NY
August 2003 - May 2004
- Focus on Business and Marketing
Genesee Community College
Batavia, NY
August 2002 - May 2003
- Focus on Fashion Merchandising, Design and Business
Summary of Qualifications
Microsoft Office Suite
Adobe Creative Suite and Macromedia Studio
QuickBooks and Quickbooks Online
Web development scripting training including HTML, CSS, PHP and ASP
Extensive telephone sales and customer service training
Adobe Creative Suite and Macromedia Studio
QuickBooks and Quickbooks Online
Web development scripting training including HTML, CSS, PHP and ASP
Extensive telephone sales and customer service training