Nicole Estrada

Great phone Etiquette

Objective

To obtain a position in the customer service field where I can use my skills and experience to address and fix problems.

Employment History

Wendy's

Crew Member

Albuquerque, New Mexico

April 2009 - September 2010

Greeted guests and excepted their orders; increased sales of their menu items; engaged customers in dining area to ensure their experience was positive.

eTelecare Global Solutions

Customer Service Representative

Rio Rancho, New Mexico

September 2006 - December 2008

Accepted incoming calls regarding cell phone service; verified customer information; assisted customers in troubleshooting issues.

Taco Bell

Crew Member

Globe, Arizona

July 2005 - October 2005

Served customers as a cashier; greeted customers in a friendly manner; maintained clean and efficient working environment

Education

Lewisville High School

Lewisville, Texas

High School Diploma

March 2000 - July 2002