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Ofelia Adame
Customer Service Representative & Data Entry Professional
Work Experience
Calder Baptist Church, Beaumont, TX - August 2003 - Present
Choir Member
Attend Wednesday evening rehearsals and Sunday morning service participating in the choir.
Houston Grand Opera, Houston, TX - August 2007 - Present
Regular Chorister
Participate as a soprano in different contracted operas during the HGO Season. Attend scheduled rehearsals and performances in the Wortham Theater in the Theater District of Downtown Houston throughout the week and on weekends.
Sitel, Port Arthur, T - March 2009 - February 2010
Technical Associate
Handled troubleshooting steps for PDA, Blackberry, and handset subscribers with TMobile that called in experiencing difficulties with their handset using different tools such as Primus, Samson, and iHLR that was trained upon for 6 weeks prior to handling phone calls. Require excellent customer service skills and communication skills in order to receive good ratings from phone calls that are randomly pulled for grading purposes. Must maintain an average score of 3 out of a possible 5 rating and successfully maintained that goal.
Bealls Department Store, Beaumont, TX - July 2008 - June 2009
Sales Associate
Maintaining work area and sales floor organized and clean. Tend to customers needs and wants, answer questions regarding the store and merchandise, attempt to encourage customers to apply for a new credit card from the place of business. Work cash register and handle sales, returns, and exchanges for the customers. Count monies when I open and close register depending on what shift was worked.
Germer Gertz, Beaumont, TX - August 2007 - June 2008
File Clerk
Assisted legal assistants, associates, and partners in various office related projects. Worked with computers, copy machines, fax machines, and other office equipment in order to complete said projects. Prepared mail outs and maintained supplies in order as well as stocked to the convenience of legal assistants. Opened files and organized them into filing room/cabinets. Indexed and created files to go into same filing room/cabinets.
Lamar University Nursing, Beaumont, TX - July 2002 - May 2007
Student Assistant
Assisted with student needs at a window handing out reports and books that were needed. Checked office inventory every semester. Did money runs to the Cashier's office which consisted of taking a bag of coins and bills from Nursing building to Wimberly building with police escort and returning with a receipt from Cashier's window.
Maintained office equipment:
Other Experience
Acted as Historian, Treasurer, and President of International Music Fraternity Delta Omicron, Omicron Beta Chapter at Lamar University from Fall 2006 - Spring 2007.
Education
Central Senior High School, Beaumont, TX
High School May 2000
Lamar University, Beaumont, TX
Bachelor of Arts - Music - Vocal Performance, May 2007
Skills
Comfortable using a desktop computer and using Microsoft Office tools:
Type 50+ words per minute
Able to read, write, and speak Spanish (Mexico) fluently. Excellent communication and social skills, enjoy working with groups. A moderate to fast learner. Respectful and courteous.
References
Regina Rogers
Legal Assistant to Charles Goehringer
Germer Gertz, LLP
550 Fannin
Beaumont, TX 77701
(409)654-6766
Dr. Sheila Smith
Assistant Professor
Lamar University
4400 MLK P.O. Box 10081
Beaumont, TX 77710
(409)880-8816
Dr. Jim Fuller
Pastor
Calder Baptist Church
1005 North Eleventh at Harrison
Beaumont, Texas 77702
(409)892-4251
Ed Wilson
Choir Director
Calder Baptist Church
1005 North Eleventh at Harrison
Beaumont, Texas 77702
(409)892-4251
Dr. Robert Culbertson
Professor
Lamar Music, Theatre, & Dance
4400 MLK P.O. Box 10044
Beaumont, TX 77710
(409)880-8873
Paul Serna
Computer Consultant
Houston, Texas
(832)443-4290
pauljserna@gmail.com
Calder Baptist Church, Beaumont, TX - August 2003 - Present
Choir Member
Attend Wednesday evening rehearsals and Sunday morning service participating in the choir.
Houston Grand Opera, Houston, TX - August 2007 - Present
Regular Chorister
Participate as a soprano in different contracted operas during the HGO Season. Attend scheduled rehearsals and performances in the Wortham Theater in the Theater District of Downtown Houston throughout the week and on weekends.
Sitel, Port Arthur, T - March 2009 - February 2010
Technical Associate
Handled troubleshooting steps for PDA, Blackberry, and handset subscribers with TMobile that called in experiencing difficulties with their handset using different tools such as Primus, Samson, and iHLR that was trained upon for 6 weeks prior to handling phone calls. Require excellent customer service skills and communication skills in order to receive good ratings from phone calls that are randomly pulled for grading purposes. Must maintain an average score of 3 out of a possible 5 rating and successfully maintained that goal.
Bealls Department Store, Beaumont, TX - July 2008 - June 2009
Sales Associate
Maintaining work area and sales floor organized and clean. Tend to customers needs and wants, answer questions regarding the store and merchandise, attempt to encourage customers to apply for a new credit card from the place of business. Work cash register and handle sales, returns, and exchanges for the customers. Count monies when I open and close register depending on what shift was worked.
Germer Gertz, Beaumont, TX - August 2007 - June 2008
File Clerk
Assisted legal assistants, associates, and partners in various office related projects. Worked with computers, copy machines, fax machines, and other office equipment in order to complete said projects. Prepared mail outs and maintained supplies in order as well as stocked to the convenience of legal assistants. Opened files and organized them into filing room/cabinets. Indexed and created files to go into same filing room/cabinets.
Lamar University Nursing, Beaumont, TX - July 2002 - May 2007
Student Assistant
Assisted with student needs at a window handing out reports and books that were needed. Checked office inventory every semester. Did money runs to the Cashier's office which consisted of taking a bag of coins and bills from Nursing building to Wimberly building with police escort and returning with a receipt from Cashier's window.
Maintained office equipment:
- computer database
- fax machines
- copy machines
- overhead projectors
Other Experience
Acted as Historian, Treasurer, and President of International Music Fraternity Delta Omicron, Omicron Beta Chapter at Lamar University from Fall 2006 - Spring 2007.
Education
Central Senior High School, Beaumont, TX
High School May 2000
Lamar University, Beaumont, TX
Bachelor of Arts - Music - Vocal Performance, May 2007
Skills
Comfortable using a desktop computer and using Microsoft Office tools:
- Microsoft Word
- Microsoft Access
- Microsoft Powerpoint
- Microsoft Excel Spreadsheet
Type 50+ words per minute
Able to read, write, and speak Spanish (Mexico) fluently. Excellent communication and social skills, enjoy working with groups. A moderate to fast learner. Respectful and courteous.
References
Regina Rogers
Legal Assistant to Charles Goehringer
Germer Gertz, LLP
550 Fannin
Beaumont, TX 77701
(409)654-6766
Dr. Sheila Smith
Assistant Professor
Lamar University
4400 MLK P.O. Box 10081
Beaumont, TX 77710
(409)880-8816
Dr. Jim Fuller
Pastor
Calder Baptist Church
1005 North Eleventh at Harrison
Beaumont, Texas 77702
(409)892-4251
Ed Wilson
Choir Director
Calder Baptist Church
1005 North Eleventh at Harrison
Beaumont, Texas 77702
(409)892-4251
Dr. Robert Culbertson
Professor
Lamar Music, Theatre, & Dance
4400 MLK P.O. Box 10044
Beaumont, TX 77710
(409)880-8873
Paul Serna
Computer Consultant
Houston, Texas
(832)443-4290
pauljserna@gmail.com