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  • Reginald Sheppard

    Compassionate Customer Service Professional

    Reginald sheppard
    P.O. Box 7343
    Tempe, AZ, 85281
    (602) 521-2289
    Personal professional whose strengths include cultural sensibility and the ability to build rapport with a diverse workforce in multicultural settings
    JULY 2015 - PRESENT
    Direct Marketing Media, Chandler, AZ - Client Acquisitions Manager
    *Maintained proper and professional knowledge of merchandise, ensuring strategic procurement from clients .
    *Assisted an average of 200-300 clients in locating or selecting items and recommendations
    *Provided outstanding Client service through Knowledge of systems Zoiper, NewBridge, LimeLight
    DECEMBER 2014 - JULY 2015
    Alpha Connect, Phoenix, AZ - Customer Retention Manager/Floor Coach
    *Regulated, Supervised and Coached team members new policies and procedures
    *Resolved failed audited calls with team members to increase call efficiency and reduce queue times
    *Reduced escalated calls with customers and bank representatives to decrease charge-backs and bank disputes
    APRIL 2014 - AUGUST 2014
    Silicon Valley Staffing , Tempe, AZ - Foundry Quality Casting Inspector
    *Documents inspection results by completing reports and logs, summarizing re-work and waste.
    *Approved in-process production by confirming specifications; conducting visual and measurement tests and communicating required adjustments to production supervisor .
    *Maintained safe and healthy work environment by following standards and procedures, complying with legal regulations.

    APRIL 2013 - SEPTEMBER 2013
    Ipacesetters, Mesa, AZ -Customer Care Specialist
    *Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
    *Analyze customer complaints and provide appropriate corrective actions.
    *Ensure to provide excellent customer service through phone in timely and accurate manner.

    AUGUST 2001 - MAY 2005
    Chandler High School, Chandler, AZ
    High School Diploma
    Yavapai College, Prescott, AZ - Business Administration
    Taking prerequisites to transfer to mortuary science school

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