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Compassionate Customer Service Professional
P.O. Box 7343
Tempe, AZ, 85281
Personal professional whose strengths include cultural sensibility and the ability to build rapport with a diverse workforce in multicultural settings
JULY 2015 - PRESENT
Direct Marketing Media, Chandler, AZ - Client Acquisitions Manager
*Maintained proper and professional knowledge of merchandise, ensuring strategic procurement from clients .
*Assisted an average of 200-300 clients in locating or selecting items and recommendations
*Provided outstanding Client service through Knowledge of systems Zoiper, NewBridge, LimeLight
DECEMBER 2014 - JULY 2015
Alpha Connect, Phoenix, AZ - Customer Retention Manager/Floor Coach
*Regulated, Supervised and Coached team members new policies and procedures
*Resolved failed audited calls with team members to increase call efficiency and reduce queue times
*Reduced escalated calls with customers and bank representatives to decrease charge-backs and bank disputes
APRIL 2014 - AUGUST 2014
Silicon Valley Staffing , Tempe, AZ - Foundry Quality Casting Inspector
*Documents inspection results by completing reports and logs, summarizing re-work and waste.
*Approved in-process production by confirming specifications; conducting visual and measurement tests and communicating required adjustments to production supervisor .
*Maintained safe and healthy work environment by following standards and procedures, complying with legal regulations.
APRIL 2013 - SEPTEMBER 2013
Ipacesetters, Mesa, AZ -Customer Care Specialist
*Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
*Analyze customer complaints and provide appropriate corrective actions.
*Ensure to provide excellent customer service through phone in timely and accurate manner.
AUGUST 2001 - MAY 2005
Chandler High School, Chandler, AZ
High School Diploma
AUGUST 2016 - PRESENT
Yavapai College, Prescott, AZ - Business Administration
Taking prerequisites to transfer to mortuary science school