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SeQuita Ogbonna
Talent Acquision and Call Center Manager
SEQUITA (FAY) OGBONNA
AREAS OF EXPERTISE
Staff Recruitment & Retention
Call Center Management
Performance Management
Training
CRM's
Coaching & Development
Sourcing/Screening
Sales Management
HRIS
PROFESSIONAL EXPERIENCE
CONSULTING
McNuckles Consulting, Dallas, TX
Talent Acquisition Consultant, (2010-Present)
Develop and implement talent management strategies to achieve the best appropriate sourcing, evaluation and selection of the most qualified talent. Successfully source, and recruit non-exempt and, exempt employees. Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors.
Work directly with the Senior Talent Acquisition Consultant assessing the needs of our business partners and meeting those obligations. Update and maintain candidate pipeline report.
Coordinated all internal and external logistics for phone interviews, in person interviews and video conferences utilizing Microsoft outlook
Maintained and tracked all interview activity in a web-based recruiting system
Prepare and maintain materials for new hire orientation i.e. benefit bags, orientation folders and new hire folders
Use of Careerbuilder.com to attract talent and build resume database
Proven record identifying top talent in Sales Professionals, Administrative and Office Support, Marketing, PR & Communications
Use ATS to track applicant flow and submittals
Source, recruit and screen candidates for permanent positions
Update and maintain candidate pipeline report
REGUS MANAGEMENT GROUP LLC, Dallas, TX
Customer Service Call Center Manager (Sales), (2008-2010)
Reservation Agent (2007-2008)
Regus is the world's largest provider of workplace solutions, offering office rentals, meeting room and virtual office space. Promoted to Sales Manager to increase productivity using recruiting and training, to exceed sales quotas. As an account executive I was responsible for generating new business revenue through proactive lead generation and reactive selling. Ensuring positive client relationships are maintained.
Source, recruit and screen candidates
Orientation and on-boarding; conducted training of policies and procedures: partnered with Department Manager and Human Resources to recruit and interview potential candidates.
Supervised a team of 8 ensuring daily and monthly sales goals are reached. Identified needs of customers and assisted them in selecting products. Also handling escalated client matters
Screened potential candidates resumes
Execute a call planning strategy aimed at: commercial property agents, 3rd party contacts, local community networking, and developing local partnerships in order to generate new business
Responded to phone and email inquiries from potential clients
Handled leads and converted prospects into customers and managed a sales pipeline
Transformed an under-producing sales team into a dynamic sales force; results generated $3.52M in revenue in 2009
Grew business from existing customers (through referrals) to drove expansions and new sales into other territories
Implemented an 'Open Door policy which resulted in increased levels of team building communication and problem solving. Created a team environment conducive to company goals
Drove high conversion of all products through effectively following the sales process, ultimately resulting in a positive impact to the occupancy and profitability
Managed corporate accounts while generating revenue of more than $150K per month
Worked alongside the Vice President of Corporate Accounts assessing the needs of our business partners and meeting those obligations
DALLAS COUNTY SHERIFFS, Dallas, TX
Detention Service Officer, (2006" 2007
Implement Texas Jail Standard policies and procedures. These policies educate officer on how to prepare the inmates from intake to their release.
Address and supervise 250 plus inmates needs. Resolving Inmate to inmate conflict, and officer to inmate conflict. Intervene and assist in detainee problem- solving
Responsible for transporting inmates from hospital visits back to their holding cell
Maintain daily schedule of officers to retain officer to inmate ratio
Keep accurate body count of inmates per shift to prevent escape. Following safety protocol according to the Fire Marshall
SEARS ROEBUCK, Dallas, TX
Cashier/Floor Lead, (2004 "2005)
Recruited as a cashier to process customer transactions with a smile. Specialized in maintain store displays along with up keep of the floor front.
Met daily and monthly sales goals. Identified needs of customers and assisted them in selecting products. Concentrate in providing superior service and post sale customer service.
Followed loss prevention guidelines to prevent inventory shrinkage
Tracked department inventory by counting and recording merchandise
EDUCATION
El Centro Community College 2009-Present
Bachelors of Arts, Business Administration
AREAS OF EXPERTISE
Staff Recruitment & Retention
Call Center Management
Performance Management
Training
CRM's
Coaching & Development
Sourcing/Screening
Sales Management
HRIS
PROFESSIONAL EXPERIENCE
CONSULTING
McNuckles Consulting, Dallas, TX
Talent Acquisition Consultant, (2010-Present)
Develop and implement talent management strategies to achieve the best appropriate sourcing, evaluation and selection of the most qualified talent. Successfully source, and recruit non-exempt and, exempt employees. Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors.
Work directly with the Senior Talent Acquisition Consultant assessing the needs of our business partners and meeting those obligations. Update and maintain candidate pipeline report.
Coordinated all internal and external logistics for phone interviews, in person interviews and video conferences utilizing Microsoft outlook
Maintained and tracked all interview activity in a web-based recruiting system
Prepare and maintain materials for new hire orientation i.e. benefit bags, orientation folders and new hire folders
Use of Careerbuilder.com to attract talent and build resume database
Proven record identifying top talent in Sales Professionals, Administrative and Office Support, Marketing, PR & Communications
Use ATS to track applicant flow and submittals
Source, recruit and screen candidates for permanent positions
Update and maintain candidate pipeline report
REGUS MANAGEMENT GROUP LLC, Dallas, TX
Customer Service Call Center Manager (Sales), (2008-2010)
Reservation Agent (2007-2008)
Regus is the world's largest provider of workplace solutions, offering office rentals, meeting room and virtual office space. Promoted to Sales Manager to increase productivity using recruiting and training, to exceed sales quotas. As an account executive I was responsible for generating new business revenue through proactive lead generation and reactive selling. Ensuring positive client relationships are maintained.
Source, recruit and screen candidates
Orientation and on-boarding; conducted training of policies and procedures: partnered with Department Manager and Human Resources to recruit and interview potential candidates.
Supervised a team of 8 ensuring daily and monthly sales goals are reached. Identified needs of customers and assisted them in selecting products. Also handling escalated client matters
Screened potential candidates resumes
Execute a call planning strategy aimed at: commercial property agents, 3rd party contacts, local community networking, and developing local partnerships in order to generate new business
Responded to phone and email inquiries from potential clients
Handled leads and converted prospects into customers and managed a sales pipeline
Transformed an under-producing sales team into a dynamic sales force; results generated $3.52M in revenue in 2009
Grew business from existing customers (through referrals) to drove expansions and new sales into other territories
Implemented an 'Open Door policy which resulted in increased levels of team building communication and problem solving. Created a team environment conducive to company goals
Drove high conversion of all products through effectively following the sales process, ultimately resulting in a positive impact to the occupancy and profitability
Managed corporate accounts while generating revenue of more than $150K per month
Worked alongside the Vice President of Corporate Accounts assessing the needs of our business partners and meeting those obligations
DALLAS COUNTY SHERIFFS, Dallas, TX
Detention Service Officer, (2006" 2007
Implement Texas Jail Standard policies and procedures. These policies educate officer on how to prepare the inmates from intake to their release.
Address and supervise 250 plus inmates needs. Resolving Inmate to inmate conflict, and officer to inmate conflict. Intervene and assist in detainee problem- solving
Responsible for transporting inmates from hospital visits back to their holding cell
Maintain daily schedule of officers to retain officer to inmate ratio
Keep accurate body count of inmates per shift to prevent escape. Following safety protocol according to the Fire Marshall
SEARS ROEBUCK, Dallas, TX
Cashier/Floor Lead, (2004 "2005)
Recruited as a cashier to process customer transactions with a smile. Specialized in maintain store displays along with up keep of the floor front.
Met daily and monthly sales goals. Identified needs of customers and assisted them in selecting products. Concentrate in providing superior service and post sale customer service.
Followed loss prevention guidelines to prevent inventory shrinkage
Tracked department inventory by counting and recording merchandise
EDUCATION
El Centro Community College 2009-Present
Bachelors of Arts, Business Administration