Suzzana Acevedo

Suzzana M. Acevedo
9186 E Muleshoe St.
Tucson, Az 85747
(520) 400-1297
(520) 400-0615

To obtain a position of increasing responsibility where I can utilize a multitude of career and life experiences and Interpersonal skills to benefit youth at risk

PROFILE

• Skilled User of Technology- All Microsoft Office Programs, Intuit Programs, and brief overview of Statistical Analysis Applications (Mini-tab)
• Highly trained and experienced in Child Development and Youth at Risk with emotional and behavioral disabilities
• Detail-oriented-Able to balance competing priorities and deadlines. Known for quality and timely completion of projects. Adept at organizational skills, and managing large teams.
• Effective communicator- Telephone, people, and writing skills. Energetic, patient and diplomatic.

EXPERTISE
Computers:

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• PowerPoint
• PeopleSoft
• Outlook
• WordPerfect
• Mini-Tab
• Visio

Office:

• Front Office Management/Supervision
• Scheduling/Appointment Setting
• Customer Service
• Report Writing/Professional Correspondence
• Accounting/Finance

Specialized Training

• Foster Care/Adoption Certification
• Foster Care College Online Courses
• Frontline Leadership
• Constructive Debate
• Facilitative Leadership
• Framing for Success
• Six Sigma

EXPERIENCE

• Coventry Health Care: Claims Associate Dec. 2008 - Current
• Foster to Adopt Care Provider: La Paloma Foster Care Agency, 2005-2008
• Intuit Inc.: Technical Support Representative, 1996-1997; Senior Support Representative 1997-1998; CS2000 Detail Design Team Representative 1998-1999; Core Work Pilot Team Member 1999-2000; Technical Support Supervisor 2000-2004.; Process Excellence Project Manager/Greenbelt: 2003-2008; Customer Care Response Manager 2004-2008
• Dun & Bradstreet: Collections Specialist, 2003; Team Lead 2004
• Budget Car Sales, Head Receptionist 1992-1993; Administrative Assistant 1993-1995; Finance/Human Resource Officer 1995-1996

EDUCATION
Pima Community College: Tucson, AZ (2 Years)
Coursework:

• Computer Sciences/Business Administration
• MCSE training
• AGEC-BUS

University of Phoenix: Tucson AZ (Current Student)
Coursework:

• Business Administration/ Management

Foster Care College Online Courses (Ongoing)