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Andrew Acevedo
Strong Customer Service and Communication Skills
Skilled, Leadership and Organized in Fast Paced Setting
Motivated and Ready to Work!
After 5+ years in retail industry developing soft skills in areas of customer service, sales, data entry, inventory and merchandising, was sought out as a team leader and motivator to others.
Effectively solves problems, make decisions quickly and accurately in an active multi-tasking environment, that helps in successful relationship building, providing customer satisfaction and maintaining customer retention.
As an employee, expressing sincere traits of kindness, courtesy and respect with a positive attitude energizes and motivates the rest of the team to work together.
Experienced in inventory and merchandising, able to recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
Proven verbal communication skills in working multi phone system, answering heavy phones and transferring calls, and helping customers
After 5+ years in retail industry developing soft skills in areas of customer service, sales, data entry, inventory and merchandising, was sought out as a team leader and motivator to others.
Effectively solves problems, make decisions quickly and accurately in an active multi-tasking environment, that helps in successful relationship building, providing customer satisfaction and maintaining customer retention.
As an employee, expressing sincere traits of kindness, courtesy and respect with a positive attitude energizes and motivates the rest of the team to work together.
Experienced in inventory and merchandising, able to recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
Proven verbal communication skills in working multi phone system, answering heavy phones and transferring calls, and helping customers
Employment History
Claremont Medical, Claremont, CA
Large and fast paced medical center providing services for Workmans Comp, Women's Care, Dermatology, Family and Chilren. In addition, Speciality medical services were also offered.
Medical Assistant/ Back Room
Claremont
July 2009 - September 2009
Medical Assistant Back Room and Front Office
X Ray Tech
Worked as a Medical Assistant ensuring patient care to
the highest standard.
Paid attention to details when prioritizing patient procedures, preparation of treatment rooms for examinations, draping patients with covering, conducting interviews and measuring vital signs.
Double checking that hand instruments, equiptment and materials are cleaned, sterilized and properly positioned as directed by doctor, when prepping for procedures.
Accuracy when drawing blood, obtaining specimens, performing routine laboratory tests, injections, suture removal and La Vage (ear cleaning).
Experieced in performing EKG's and Stress tests
Multi task efficiently and accurately when scheduling, answering telephones and performing other tasks.
Trained in Phlebotomy (no certification)
Experienced in digital and film X Rays
X Ray Tech
Worked as a Medical Assistant ensuring patient care to
the highest standard.
Paid attention to details when prioritizing patient procedures, preparation of treatment rooms for examinations, draping patients with covering, conducting interviews and measuring vital signs.
Double checking that hand instruments, equiptment and materials are cleaned, sterilized and properly positioned as directed by doctor, when prepping for procedures.
Accuracy when drawing blood, obtaining specimens, performing routine laboratory tests, injections, suture removal and La Vage (ear cleaning).
Experieced in performing EKG's and Stress tests
Multi task efficiently and accurately when scheduling, answering telephones and performing other tasks.
Trained in Phlebotomy (no certification)
Experienced in digital and film X Rays
Long Beach Motorsports
Offroad retail store offers large inventory of makes and models of dirt bikes, off road vehicles, gear and accessories.
Company offered financing options, along with Sales, Parts and Repair on site services
Parts Department
Long Beach, CA
June 2009 - November 2009
Self motovated and ability to effectively work in a fast paced environment
Proven communication skills in handling heavy phones, data entry and assisting customer needs
Acknowledged in exceeding monthly inside sales quota in generating additional company revenue
Proven experience and passion for providing a unique customer experience
10+ years experience in riding and racing different makes and models ofdirtbikes
10+ years mechanical knowledge and experience in assessing, repairing problems and providing routine service checkups
Proven communication skills in handling heavy phones, data entry and assisting customer needs
Acknowledged in exceeding monthly inside sales quota in generating additional company revenue
Proven experience and passion for providing a unique customer experience
10+ years experience in riding and racing different makes and models ofdirtbikes
10+ years mechanical knowledge and experience in assessing, repairing problems and providing routine service checkups
Hahm Motorsports
Large off road store offering a wide variety of new and used off road vechicles, motorcycles and gear for sale.
On site Parts and Repair Departments catered to customer service, assistance and convenience
Parts Department
Anaheim, CA
January 2008 - June 2009
Experienced and Knowledge in data entry and multi tasking in answering heavy phones, directing incoming calls and helping customers
Resolved customer issues by listening to their needs, solve problems and make decisions quickly and accurately
Providing unique customer skills through relationship building skills through courtesy, commimtment, and teamwork
Ability to prioritize and organize effectively
10+ year experience and knowledge of motorcycles, positive attitude and commicatication skills,has generated sales and increased store revenue on a regular basis.
Resolved customer issues by listening to their needs, solve problems and make decisions quickly and accurately
Providing unique customer skills through relationship building skills through courtesy, commimtment, and teamwork
Ability to prioritize and organize effectively
10+ year experience and knowledge of motorcycles, positive attitude and commicatication skills,has generated sales and increased store revenue on a regular basis.
Temecula Motorsports
Dirt Bike Store that sold different makes and models of dirt bikes, gear, boots and accessories.
Store maintained a wide selection of stocked merchandise including speciality items for customer convenience.
Parts Department
Murrieta, CA
March 2006 - December 2007
Ability to prioritize and organize effectively
Handle muti phones with high volume of incoming calls in fast paced enviorment
Overcame peoples objections by listening to them and addressing their concerns to meet all sales goals
Regonized for exceeding monthly sales goal and generated addtional business revenue
Leader in communicating and responding to
principles, ideas and thoughts expressed by co-workers, managers and customers
Handle muti phones with high volume of incoming calls in fast paced enviorment
Overcame peoples objections by listening to them and addressing their concerns to meet all sales goals
Regonized for exceeding monthly sales goal and generated addtional business revenue
Leader in communicating and responding to
principles, ideas and thoughts expressed by co-workers, managers and customers
Town and Country Motorsports
Dirt Bike Store that sold different makes and models of dirt bikes and accessories. Offered convenient financing and maintained on site departments for service and repairs.
Different types of ATV's off road vehicle were also available for children, hunters, racing and family
Parts Department
Chandler, AZ
September 2004 - February 2006
Ability to gain customer trust through consultative selling approach and relationship-building skills
Ability to multi task in working heavy phones with high volume of incoming calls, writing orders and provide face to face customer service
Achieved number one project team leader by listening to each team member and then making necessary adjustments to meet goals
Made team contributions more valuable by listening to the assignment requirements of others
Praised by supervisor as the best employee in the department by listening and following instructions
Achievements for exceeding monthly set sales goals
Ability to multi task in working heavy phones with high volume of incoming calls, writing orders and provide face to face customer service
Achieved number one project team leader by listening to each team member and then making necessary adjustments to meet goals
Made team contributions more valuable by listening to the assignment requirements of others
Praised by supervisor as the best employee in the department by listening and following instructions
Achievements for exceeding monthly set sales goals
Education
Central California School Medical Assistant X-Ray
Corona, CA
Medical Assistant/ X Ray Tech
October 2008 - November 2009
Medical Assistant, Back Room and
Front Office/ X Ray Tech
Ability to Multi task efficiently and accurately and prioritize patient procedures, accuractely interview patients, measure vital signs, prepare treatment rooms for examination of patients
Pay attention to detail in prepping for procedures, cleaning, sterilizing, and proper placement of instruments, equipment and materials as directed by doctor
Experienced in drawing blood, giving injections or treatments, perform routine laboratory tests,obtain specimens and La Vage (Ear cleanings)
Skilled in performing EKGs and Stress Tests
Trained in Phlebotomy (no certification)
Experienced in digital and film X Rays
Front Office/ X Ray Tech
Ability to Multi task efficiently and accurately and prioritize patient procedures, accuractely interview patients, measure vital signs, prepare treatment rooms for examination of patients
Pay attention to detail in prepping for procedures, cleaning, sterilizing, and proper placement of instruments, equipment and materials as directed by doctor
Experienced in drawing blood, giving injections or treatments, perform routine laboratory tests,obtain specimens and La Vage (Ear cleanings)
Skilled in performing EKGs and Stress Tests
Trained in Phlebotomy (no certification)
Experienced in digital and film X Rays
Arizona Project Challenge
Queen Creek, AZ
GED
January 2004 - June 2004
Military Based progam which is part of the Arizona National Guard
East Valley Institute of Technology
Mesa, AZ
Computer Science and Electrical
March 2004 - June 2004