Tim Acosta

Tim Acosta
PROFESSIONAL SUMMARY

• 6 years of brokerage related experience coupled with customer service and operations.
• Account investments include stocks, mutual funds and annuity accounts.
• Strong experience working in multitasking and dynamic environments
• Worked independently on small and large-scale projects, helping advisers transfer funds for high net worth clients
• Executing high level of energy; developing relationship among diverse subject matter focusing strongly on area volume and rapid change
• Experience with system integration conversions, and process changes at various firms.
• Processing Acats and Non-acat supporting back-office operation
• Worked on employee hot-line, helping employees resolve transfers issues via ACAT NSCC
• Extensive proven problem solving and planning skills with a demonstrated record of success and internal client's research simultaneously.
• Utilized Omni, SEIBEL, client central, access, legacy, REUTERS and BLOOMBERG application to research and/or Update
• Daily use of Win XP/Outlook Express, Excel for added organization.
• Provide good team spirit to help motivate employees and achieve goals.
• XBRL knowledge

PROFESSIONAL EXPERIENCE
10/2011 - Current
Bank of America, Chandler AZ
Claims Support Services

• Handles routine level transactions for foreclosures.
• Enters and verifies alphanumeric data from an electronic source, into a computer Microsoft Excel. Handles complex functions or transactions, including priority accounts or transactions.
• Resolve problems related to correct data entry procedures. Code, search, extract and interpret information to determine correct input procedure.
• Understanding and working with investors, internal departments and 3rd parties to maintain and properly follow policies and procedures to mitigate company loss

10/2009 - 07/2010
Vanguard, Scottsdale AZ
Client Services

• Assisting client's mutual fund accounts in call center.
• Exchanges and redemption's between accounts.
• Issuing replacement debit cards to clients
• Review clients accounts investments.
• Updating client's information
• Walking clients through on website
• Providing clients stock quotes and news
• Providing clients cost basis support
• Transferring clients to appropriate department

09/2007 - 10/2009
Genworth Financial Trust Company, Phoenix AZ
Operations Specialist - Non-Acat & Acat delivers

• Non-ACAT and Third Party ACAT (NFS) Transfer of assets for high net worth clients between Trust Company and Mutual Fund dealers, Annuity, DRIP, and Brokerage firms
• Reviewing investments on clients statements if appropriate for transfers
• Liquidating client's accounts and Custodian Changes on software Access.
• Outbound calling to other institutions. Making sure transfers are in good order
• Troubleshooting rejected transfers.
• Processed partial and full security transfers 3rd Party ACAT - verify asset acceptability and researched securities, which are late in transit, rejected from Mutual Funds company or other institutions
• Receiving incoming wires from other institutions. High net worth - 1MM + Defining if the wires are transfer related or not. Confirming if wires are OK for deposit.
• Supporting back-office operation, with employees
• Filing transfer paperwork

01/04 - 05/07
Charles Schwab, Phoenix AZ
Transfer of Account Escalations & Client Services (Senior Administrator)

• Assisting Schwab employees and clients with escalated transfer issues via telephone
• Processing ACAT transfers on legacy system (TOAR & TOAD) Incoming Transfers.
• Duties include troubleshooting rejected ACAT transfers. Movement of cash, stocks, bonds, CD, options, and mutual funds between brokerage firms for high net worth clients. Types of transfers include Acats, Non-Acat, Third Party, Drips, DWAC, DTC, and Fund serve. Accounts types include Annuity, Inherited Ira, Trust, 529, Pension Plan, Corporate, and Deceased Accounts
• Assisting high net worth client's brokerage accounts in call center. High volume inbound calls
• Journal client's assets in-between accounts.
• Issuing replacement debit cards to clients
• Updating client's information
• Walking clients through on website
• Providing clients stock quotes and news
• Provide friendly positive customer service, insuring the client has the issued resolved having the client feel welcomed and good for calling. All in fast efficient balanced energetic manner.
• Providing clients cost basis support
• Up selling Schwab products. For example trading products, mortgage and credit cards.
• IRA distributions

EDUCATION
Glendale Community College May 1998 - Electronics

COMPUTER SKILLS SUMMARY
Windows, 10 key, Microsoft Word , Outlook and Excel

AWARDS & RECOGNITIONS
5 consecutive circle of excellence awards for outstanding customer service; distinguished multiple Top Business Development Awards at Schwab, 2006
Maintained top 10 rankings Nationally with Schwab for consecutive years.
Received top bonus awards consecutively at Schwab 2004-2006