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Email
Teresa Yeager
Customer Service Associate
Teresa Yeager
Address: 9724 Hermit Hollow Lane
Riverview, FL 33534
Phone: 813-833-3691
Email: Tyeager69@netzero.com
OBJECTIVE
I would like to be in a position where I can maximize my; management skills, quality assurance skills, program development skills, and training skills. Customer service management where my experience can be utilized to improve customer satisfaction is where I fit best in any company. I am flexible, versatile, able to maintain a sense of humor under pressure, poised and confident with a demonstrated ability to easily transcend cultural differences. I am able to make decisions fast and come up with creative solutions to any problem.
SKILLS
While I was at Verizon I was consistently recognized by management as one of the top performers in the company and my sales results were among the highest in the entire company.
Job duties included; managing resources to better fulfill customer needs, Solving problems associated with customer accounts, Providing outstanding customer service, Filling in for Upper management when they were out, Assisting upper management with training of new CSSC associates on new product launches, revenue growth and all new procedures, Monitoring associates in time and motion studies.
Job duties included; handling inbound customer calls, placing orders for new insurance accounts, trouble shooting customer accounts for billing questions, reviewing accounts to assure accurate billing, following up on customer accounts, multi-tasking, using multiple computer screens at one time.
Among taking over as owner of Billybob's Auto sales my job duties included; handling all customer accounts, making arrangements with customers for billing follow ups, hiring, training and managing new employees, enforcing customer service standards, arranging for payments, handling all customer billing questions.
EDUCATION
REFERENCES
(813)-624-2464
(813)-810-1562
Address: 9724 Hermit Hollow Lane
Riverview, FL 33534
Phone: 813-833-3691
Email: Tyeager69@netzero.com
OBJECTIVE
I would like to be in a position where I can maximize my; management skills, quality assurance skills, program development skills, and training skills. Customer service management where my experience can be utilized to improve customer satisfaction is where I fit best in any company. I am flexible, versatile, able to maintain a sense of humor under pressure, poised and confident with a demonstrated ability to easily transcend cultural differences. I am able to make decisions fast and come up with creative solutions to any problem.
SKILLS
- Excellent customer service, Experience with trouble shooting, Exceptional phone skills
- Positive attitude, Fast learner, Well mannered, Works well both alone and as a team
- Scheduling, Organizing, Paying great attention to detail, Being very punctual
- Great written and verbal presentation, Time management, Interpersonal skills
- Understanding and appreciating differences in individuals, very effective and efficient
- Proficiency in Microsoft Office, Able to use multiple computer screens at a time
- Verizon Telecommunication services- Customer service department
While I was at Verizon I was consistently recognized by management as one of the top performers in the company and my sales results were among the highest in the entire company.
Job duties included; managing resources to better fulfill customer needs, Solving problems associated with customer accounts, Providing outstanding customer service, Filling in for Upper management when they were out, Assisting upper management with training of new CSSC associates on new product launches, revenue growth and all new procedures, Monitoring associates in time and motion studies.
- Progressive Insurance- Customer Service associate
Job duties included; handling inbound customer calls, placing orders for new insurance accounts, trouble shooting customer accounts for billing questions, reviewing accounts to assure accurate billing, following up on customer accounts, multi-tasking, using multiple computer screens at one time.
- Billybob's Auto Sales- Owner
Among taking over as owner of Billybob's Auto sales my job duties included; handling all customer accounts, making arrangements with customers for billing follow ups, hiring, training and managing new employees, enforcing customer service standards, arranging for payments, handling all customer billing questions.
EDUCATION
- First Baptist Christian School
REFERENCES
- Andria Mellon
(813)-624-2464
- Jenifer Bostain
(813)-810-1562