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Vanessa Acosta
Efficient and Loyal, with 10 years of management, and 12 years of customer service/ sales
Vanessa Christine Acosta
23019 Canyon Lake Spring, Texas 77373 * 832-594-3379* artemiskills@hotmail.com
A very dedicated and loyal employee with a strong work ethic. Has experience leading a team of as many as 25 employees. A quick learner who displays ability for critical and analytical decision making.
Objective: Service Writing / Customer Service
Work Experience:
January 2009 to present:
Title: Park Maintenance Aide
Employer: City of Houston / Parks and Recreation Department 713-867-0390
Data entry, monitored productivity of Memorial Park employees, compiled reports using Excel and Microsoft Word, answered phones, maintained park forms and filing..
November 2007 to present:
Title: Concert/ Event Medic
Employer: Precision Medical * 281-850-2953
upheld and maintained public safety
provided basic medical care to patients within level of training and equipment capabilities
advised patients of further medical inspection and follow up
called ambulance if patients required more care than basic resources could provide
December 2008 to 2010:
Title: Barista
Employer: Inversion Coffee 832-393-1572
Prepared coffee and promoted good customer relations
maintained a clean work environment
followed store policies on beverage preparation
maintained inventory and cash handling
promptly and courteously resolved customer complaints
July 2005 to April 2008:
Title: Shift Supervisor
Employer: Starbucks Coffee * 20551 Interstate 45 Spring, Texas 77373 * 281-288-2607
supervisor to morning shift staff
delegated responsibilities among staff to ensure a smoothly run shift
prepared daily deposits and maintained safe log
upheld high customer service standards
maintained a clean work/ cafe environment as per state health standards and ECO-Sure standards
prepared coffee for customers as per special requests
maintained visual merchandising and marketing devices as per company plan
inventoried coffee and merchandise for loss and re-order reports
prepared and conducted employee reviews and corrective action reports
trained new hires and coached employees on performance
April 2002 to April 2005:
Title: Full Time Assistant Manager
Employer: Hot Topic * 1201 Lake Woodlands Dr. #2128 The Woodlands, Texas 77380 * 281-419-8800
supervised up to 25 sales associates
delegated responsibilities and work zones to staff
prepared daily deposits
managed safe logs and change orders
opened and closed store and registers
upheld high customer service standards
used visual merchandising skills in order to optimize sales
expedited returns and exchanges
conducted store walkthrough to oversee product sales and placement/ cleanliness standards
participated in weekly conference calls with district manager
evaluated store numbers by total sales and by department
provided ideas on how to improve sales
controlled inventory and loss percentage through proper execution of inventory procedures
prepared staff schedules up to a month in advance
prepared and conducted employee reviews and corrective action reports
expedited new hire and termination paperwork and ensured proper filing of files
trained employees and developed sales associates through coaching
communicated with buyers on products in order to maximize sales
oversaw maintenance of a clean work environment
October 1999 to March 2002:
Title: Assistant Manager
Employer: Pacific Sunwear * 20131 Highway 59 North #2296 Humble, Texas 77338 * 281-446-5708
supervised up to 20 sales associates
delegated responsibilities and work zones to staff
opened and closed store and registers
prepared morning deposits and change orders
recorded daily safe log counts
expedited returns and exchanges
used visual merchandising skills to optimize sales
controlled inventory through proper execution of inventory procedures
trained employees and developed sales associates through coaching
prepared staff schedules up to two weeks in advance
prepared and conducted employee reviews and corrective action reports
oversaw maintenance of a clean work environment
Education:
September 2009 to present
UTI- Automotive Technology
Dean's List
Student of the Course
August 2006 to May 2008
Lone Star Education Systems ( formerly North Harris Community College)
Major in Emergency Medicine
Certified as Emergency Medical Technician
August 1998 to May 1999
University of Houston
Major in Creative Writing
August 1995 to May 1998
Klein Forest High School
Graduated in top 15% of class
Accepted on Writing Committee of Aquilae Stilus, an annually published student literary/ art magazine
Received an Excellence in Writing award in 1998
References:
Caleb Smith- Assistant Manager - Vans- 832-253-7887
Paul Allen- Student- 832-725-3211
Christina Alaniz- Assistant Manager- Spencers- 713-530-9101
23019 Canyon Lake Spring, Texas 77373 * 832-594-3379* artemiskills@hotmail.com
A very dedicated and loyal employee with a strong work ethic. Has experience leading a team of as many as 25 employees. A quick learner who displays ability for critical and analytical decision making.
Objective: Service Writing / Customer Service
Work Experience:
January 2009 to present:
Title: Park Maintenance Aide
Employer: City of Houston / Parks and Recreation Department 713-867-0390
Data entry, monitored productivity of Memorial Park employees, compiled reports using Excel and Microsoft Word, answered phones, maintained park forms and filing..
November 2007 to present:
Title: Concert/ Event Medic
Employer: Precision Medical * 281-850-2953
upheld and maintained public safety
provided basic medical care to patients within level of training and equipment capabilities
advised patients of further medical inspection and follow up
called ambulance if patients required more care than basic resources could provide
December 2008 to 2010:
Title: Barista
Employer: Inversion Coffee 832-393-1572
Prepared coffee and promoted good customer relations
maintained a clean work environment
followed store policies on beverage preparation
maintained inventory and cash handling
promptly and courteously resolved customer complaints
July 2005 to April 2008:
Title: Shift Supervisor
Employer: Starbucks Coffee * 20551 Interstate 45 Spring, Texas 77373 * 281-288-2607
supervisor to morning shift staff
delegated responsibilities among staff to ensure a smoothly run shift
prepared daily deposits and maintained safe log
upheld high customer service standards
maintained a clean work/ cafe environment as per state health standards and ECO-Sure standards
prepared coffee for customers as per special requests
maintained visual merchandising and marketing devices as per company plan
inventoried coffee and merchandise for loss and re-order reports
prepared and conducted employee reviews and corrective action reports
trained new hires and coached employees on performance
April 2002 to April 2005:
Title: Full Time Assistant Manager
Employer: Hot Topic * 1201 Lake Woodlands Dr. #2128 The Woodlands, Texas 77380 * 281-419-8800
supervised up to 25 sales associates
delegated responsibilities and work zones to staff
prepared daily deposits
managed safe logs and change orders
opened and closed store and registers
upheld high customer service standards
used visual merchandising skills in order to optimize sales
expedited returns and exchanges
conducted store walkthrough to oversee product sales and placement/ cleanliness standards
participated in weekly conference calls with district manager
evaluated store numbers by total sales and by department
provided ideas on how to improve sales
controlled inventory and loss percentage through proper execution of inventory procedures
prepared staff schedules up to a month in advance
prepared and conducted employee reviews and corrective action reports
expedited new hire and termination paperwork and ensured proper filing of files
trained employees and developed sales associates through coaching
communicated with buyers on products in order to maximize sales
oversaw maintenance of a clean work environment
October 1999 to March 2002:
Title: Assistant Manager
Employer: Pacific Sunwear * 20131 Highway 59 North #2296 Humble, Texas 77338 * 281-446-5708
supervised up to 20 sales associates
delegated responsibilities and work zones to staff
opened and closed store and registers
prepared morning deposits and change orders
recorded daily safe log counts
expedited returns and exchanges
used visual merchandising skills to optimize sales
controlled inventory through proper execution of inventory procedures
trained employees and developed sales associates through coaching
prepared staff schedules up to two weeks in advance
prepared and conducted employee reviews and corrective action reports
oversaw maintenance of a clean work environment
Education:
September 2009 to present
UTI- Automotive Technology
Dean's List
Student of the Course
August 2006 to May 2008
Lone Star Education Systems ( formerly North Harris Community College)
Major in Emergency Medicine
Certified as Emergency Medical Technician
August 1998 to May 1999
University of Houston
Major in Creative Writing
August 1995 to May 1998
Klein Forest High School
Graduated in top 15% of class
Accepted on Writing Committee of Aquilae Stilus, an annually published student literary/ art magazine
Received an Excellence in Writing award in 1998
References:
Caleb Smith- Assistant Manager - Vans- 832-253-7887
Paul Allen- Student- 832-725-3211
Christina Alaniz- Assistant Manager- Spencers- 713-530-9101